Medical Receptionist Team Leader

Employment Type: Full-time 40 hours

Reports To: Practice Manager

Do you thrive in a fast-paced environment and have a passion for leading high-performing teams? We're looking for a proactive, organised, and energetic Reception Team Leader to join our dynamic team at Sports Doctors

About us:

Sports Doctors are the largest group of Doctors specialising in Sport and Exercise Medicine in the South Island. Our team of Doctors include specialists in Sport and Exercise Medicine, Orthopaedics, Rheumatology and Neurology.

We are a fun and busy clinic located at our brand new, purpose-built facility at 136 Moorhouse Avenue complete with an in-house gym complementary for staff to use and a wall mounted bike storage room for the cycling enthusiasts. We also operate 2 satellite clinics in Rolleston and Rangiora.

Our team of Doctors, Dietician and Administration staff come from diverse backgrounds with a variety of interests and areas of expertise, but all share the same value and vision of making Sports Doctors an enjoyable, safe and collaborative place to work.

About the Role

As the Reception Team Leader, you'll be the face of our clinic – ensuring every patient, visitor, and staff member receives a warm welcome and efficient support. This is a dual-role position that combines hands-on medical reception duties with team leadership and day-to-day operational coordination.

You'll work closely with the Practice Manager to keep the front desk running smoothly, support the reception team, and contribute to the overall efficiency of the practice.

Key Responsibilities

Leadership & Team Support

• Lead, mentor, and support a busy reception team to deliver outstanding service.
• Allocate duties and manage team task lists effectively.
• Assist with recruitment, onboarding, and staff development.
• Manage reception rosters to ensure coverage and efficiency.

Reception Operations

• Oversee daily reception activities including bookings, patient support, and general inquiries.
• Ensure appointment schedules are accurate and optimise booking availability.
• Manage cancellations and waitlists to minimise schedule gaps.
• Handle escalated concerns with professionalism and care.

Admin & Communication

• Maintain supplies, front desk organisation, and cleanliness.
• Coordinate mail, deliveries, and reception resources.
• Support communication between admin and clinical teams.
• Keep reception procedures and documentation up to date.

Health, Safety & Compliance

• Support emergency procedures and help maintain compliance with privacy and safety protocols.

About You

We're seeking someone with a can-do attitude, natural leadership ability, and a strong commitment to delivering excellent patient service. You'll bring:

Essential:

• 3+ years' experience in a reception or customer service role, including leadership.
• Previous experience in a healthcare or medical setting.
• Outstanding communication and interpersonal skills.
• Strong time management and problem-solving capabilities.
• High level of professionalism and attention to detail.
• Solid computer skills, including Microsoft Office Suite.

Desirable:

• Experience with Elixir Practice Management System.
• Understanding of the Privacy Act 2020 & Health Information Privacy Code.

Why Join Us?

At Sports Doctors we're committed to creating a welcoming, supportive environment for both patients and staff. In this leadership role, you'll have the opportunity to grow your career, contribute to practice improvements, and make a meaningful difference every day.

Ready to Apply?

If you're ready to step into a leadership role and bring your skills and positivity to our team, we'd love to hear from you

Apply Now with your CV and cover letter to the Practice Manager via seek. Applications close on 10 November, however, will be reviewed as they're received, and an appointment may be made prior to the closing date if a suitable candidate is selected. Please note due to the high volumes of applications only shortlisted applicants will be contacted.