Managed Services Administrator

About us

At The Laptop Company, we pride ourselves on delivering top-notch service to our valued customers. Our enviable reputation is built on excellence, and our exceptional company culture sets us apart. Our team is dedicated to excelling, not just for the company, but for our customers, end users, and each other. If you share this commitment and have a passion for doing your best, you'll find a true sense of belonging with us.

About the role

We're on the lookout for a highly motivated Managed Services Administrator whom specialises in Intune to join our Wellington based team. This role is all about making sure our client services are delivered seamlessly, consistently, and to the highest standard - while also keeping client relationships strong and thriving

This role will be primarily working at the client site, with time also spent at office base in the Wellington CBD. Our specialist services team provides application and Operating System Management services to our external key corporate and government clients, along with maintaining our own internal requirements.

What we're looking for

• Experience providing application and operating system management services to key corporate and government clients, as well as supporting internal systems
• Proficiency in at least two of the following: MEM (Intune), MECM (SCCM), JAMF, or Workspace ONE
• Minimum 2 years' experience in a Helpdesk or Infrastructure role
• Strong knowledge of Active Directory and Group Policy
• Understanding of deployment principles and SOE (Standard Operating Environment) management
• Programming or scripting experience with PowerShell (knowledge of VBScript, Batch files, or other Microsoft programming languages is a bonus)
• Experience with Microsoft SQL
• Microsoft Certified qualifications in deployment, workstation management, or server management (advantageous)

What you'll be doing

• Configure and manage online deployment technologies, including Microsoft MEM (Intune), Autopilot, JAMF, and Workspace ONE, ensuring secure and efficient rollout of operating systems and applications.
• Oversee MEM management, covering security baselines, configuration policies, and application deployment, with a focus on compliance and performance optimisation.
• Utilise packaging tools to prepare and configure applications for deployment, maintaining high standards of reliability and compatibility.
• Conduct thorough quality control testing of packages and systems prior to customer release, proactively identifying and resolving potential issues.
• Engage with project management tools and systems to support planning, tracking, and delivery of deployment activities.
• Diagnose and resolve technical problems related to device enrolment, configuration, and application performance, providing advanced troubleshooting as required.

Job Benefits:

At The Laptop Company, we are committed to fostering a supportive and inclusive work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for professional development and career advancement

• Flexible work arrangements to support work-life balance

• Employee recognition and reward programs

How to Apply:

The Laptop Company – A Softsource Brand

As part of the Softsource family, The Laptop Company delivers leading-edge technology solutions backed by Softsource's expertise and innovation. Our candidate portal will showcase this connection, ensuring a seamless experience powered by trusted capability.

If this position sounds like you, click apply now and submit a tailored CV.

Please note: All applications must be submitted online via our candidate portal and will not be accepted directly via email. All applicants must have the right to work in New Zealand.