Quality Assurance Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help them to use the power of tech to innovate and grow.

About the Team

You'll join a team with a strong internal AI tooling and experimentation culture: we provide purpose-built AI agents, LLM-assisted engineering tools and governed pipelines that accelerate test design, test-data generation and release validation. The role will leverage those capabilities to drive smarter, measurable QA outcomes while owning the governance and reliability of any AI-driven testing processes.

About the Role

Datascape is Datacom's modern, cloud-based ERP suite purpose-built for local government in Australia and New Zealand. Comprised of integrated ERP modules and standalone digital tools, Datascape streamlines operations, boosts community engagement and delivers real-time data for smarter decisions. We're seeking a Product Quality Assurance Manager to own quality for Datascape – leading automation QAs, scaling automation, and making release-readiness decisions that reduce customer defects and accelerate safe go-lives.

Key Responsibilities

As our Quality Assurance Manager, you will:

• Lead, mentor and grow a team of Automation QAs and QA engineers; hire, coach and develop career paths.
• Develop, implement, and execute quality assurance processes and procedures.
• Ensure adherence to ISO standards, methodologies, and best practices.
• Drive outcome-based quality metrics (for example: customer defect trend, escaped defects per release, automation coverage vs defect reduction, cycle time to test, mean time to detect/fix) · You'll work with Datacom's internal AI tooling and governed LLM pipelines — experience integrating AI agents into CI/CD and test orchestration is highly valued.
• Responsible for release readiness decisions in partnership with Product, Engineering and Support – evaluate risk and sign off on cutover to live.
• Coordinate QA effort across features and modules to meet release schedules.
• Provide leadership and technical guidance within established company policies.
• Promote and uphold health and safety standards in line with company policy.

What You'll Bring

• A minimum of 7 years' experience in a similar QA role within a corporate or IT environment.
• Proven experience building and scaling test automation frameworks, integrating with CI/CD pipelines.
• Strong grasp of outcome-driven QA: able to define KPIs, link automation investment to reduced customer defects, and present data-driven trade-offs.
• Strong understanding of ISO practices and quality assurance frameworks.
• Demonstrated success in managing systems for quality and service assurance.
• Excellent people leadership: mentoring senior testers, career development, and hiring.
• Strong analytical, consultative, and planning capabilities.
• Ability to engage with technical and non-technical stakeholders across all levels.

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.  We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.