Quality Assurance Manager

Location: Ōtāhuhu, Auckland

Function: Supply Chain

Type of Contract: Full time Permanent

As Quality Assurance Manager at DB, you will be responsible for leading and managing the company’s Quality Management System nationally, ensuring alignment with HEINEKEN standards to deliver safe, high-quality products from supplier to consumer. This includes oversight of compliance, food safety, ISO certification, internal and external audits, and complaints and claims management. You will lead the Food Safety Community, support continuous improvement initiatives such as Total Productive Management (TPM), and maintain DB’s certifications. The role also involves mentoring quality teams, promoting a positive quality culture, and ensuring compliance with health and safety obligations.

Key Accountabilities:

- Lead and manage the Quality Management System across all DB Breweries sites, including the Food Safety Programme, maintaining certifications (ISO 9001, FSSC22000) and ensuring compliance with Heineken and regulatory standards.
- Coordinate reporting and integration of quality-related systems with Information Systems, Supply Chain, and external organisations; oversee HeiQuest, Labstar, TPM, and other HEINEKEN initiatives within the QMS.
- Manage complaints, claims, and product recall processes to ensure swift resolution of quality issues and alignment with the DB Crisis Management System.
- Lead and coach quality and food safety teams, fostering a strong quality culture aligned with DB’s purpose, values, and behaviours across the business.
- Drive continuous improvement by setting quality objectives, supporting TPM methodology, leading internal audits, and providing technical guidance and training.
- Ensure health and safety compliance under the Health and Safety at Work Act, including incident reporting and hazard identification.
- Perform additional duties as required, maintaining core competencies and supporting evolving business needs.

Your background and experience:

- Tertiary qualification and NZ Certificate in Quality Assurance (or equivalent) required.
- Minimum 5 years’ experience in a quality, food safety, or production environment, including supervisory or managerial responsibilities.
- Deep knowledge of ISO 9001, FSSC22000, and food safety standards.
- Confidence in leading teams, influencing stakeholders, and embedding a quality-first mindset.
- A solutions-focused, systems thinker who thrives in a collaborative, high-performance environment.
- Familiarity with TPM, internal auditing, and working in a global framework.
- Must have valid New Zealand work rights.

When you join DB Breweries, you join the global HEINEKEN whanau, where everyone is encouraged to be themselves, contribute their ideas, learn, and grow as part of one of the largest beer and cider brewing companies in the world spanning 70 countries.

We believe diverse views make great brews, and the vibe in our team is very much reflected in our four values: PASSION for consumers and customers, CARE for people and planet, ENJOYMENT of life, and COURAGE to dream and pioneer. We offer a great range of employee benefits and positive culture which includes:

- Free health, life and income protection insurances.
- 5% employer contribution to your KiwiSaver.
- Monthly allowance of beer, RTDs, cider or zero alcohol beverages.
- 50% employee discount at Star Hospitality venues
- ‘Enjoyment of Life' leave (an extra day each year to do something you enjoy).
- A range of other benefits including generous parental leave provisions, free confidential counselling support, digital wills, feminine hygiene products, retail discounts and more.
- Free learning and wellbeing tools and leadership development programmes.
- As a member of Mind The Gap, we’re committed to addressing gender pay gaps and we’ve also supported the Pacific Pay Gap Inquiry.
- Flexible work arrangements for roles that can be performed remotely including work-from-home up to two days each week.
- Free parking.