Staff Welfare Coordinator

• Make a real difference by fostering safe, supportive, and resilient workplaces.
• Provide expert guidance and connect staff to the right support services when wellbeing challenges arise.
• Enjoy variety as you work across sites in the lower North Island, with regular travel as part of the role.

'Kotahi anō te kaupapa, ko te oranga o te iwi' - 'There is only one purpose to our work: the wellness and wellbeing of our people.'

Mō te tūnga | About the role

As a Staff Welfare Coordinator, you'll work closely with Regional Leadership Teams across all business functions to ensure staff facing personal or work-related challenges have access to the right welfare services and support.

In this role, you will provide proactive oversight and responsive care as part of a wider national team to ensure consistent practice. You will monitor incidents, identify cases that need welfare intervention, and make sure employees affected by accidents, assaults, or potentially traumatic events, receive the assistance they're entitled to. You will deliver short-term practical and psychosocial support, manage longer-term follow-up for high-need cases, and liaise with internal teams and external providers to achieve the best outcomes for staff.

Beyond case management, you will play a key role in promoting wellbeing by organising health promotion activities and delivering regular training sessions that help build resilience and support a positive workplace culture.

Mōu | About you

You're calm, resilient, and level-headed, even in challenging situations. You maintain clear professional boundaries while showing empathy and care. Highly organised and detail-oriented, you excel at managing multiple priorities and coordinating people and resources. You have strong communication skills and a practical, solution-focused mindset.

Ngā pūkenga me ngā wheako | Skills and experience

We're looking for someone who can demonstrate the following:

• Critical Incident Response expertise, experience providing support during high-pressure situations and a strong understanding of psychological first aid principles.
• Facilitation experience, proven ability to deliver health promotion programmes and workshops to a variety of audiences.
• Exceptional communication skills, clear, confident, and professional in both written and verbal communication.
• Self-management and resilience, highly motivated, organised, and able to work independently and as part of a wider national team, while maintaining composure under pressure.
• A high level of attention to detail, accuracy in documentation, reporting, and case management.

A current Full New Zealand Driver Licence and the ability to travel regularly to sites across the lower North Island is also required for this role.

Ngā painga | The benefits

As part of this role, you will have access to regular external professional supervision to support your own mental health and resilience.

The starting point of the salary range begins at $95,080 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Mō mātou | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.

We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

Tono ināianei | Apply Now

To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered.

When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.

Applications close on: Monday the 1st of December.

If you have any questions or want to learn more about a career with us, contact , or visit