Customer Services Administrator

4 days ago

Otahuhu, New Zealand Mainstream New Zealand Ltd Full time NZ$45,000 - NZ$65,000 per year

Mainstream is a nationwide transport and 3PL provider with a reputation for Service Excellence, Customer Focus and staff that are ready to go the extra mile. Our goal is to become the Market Leader - To be the best

An opportunity has become available to appoint an experienced Customer Services Administrator within our Auckland Customer Service Team.

This is a full time  time position from 8am to 5pm Monday to Friday, and may be require extra hours to be worked on occasion.

Reporting  to the Customer Service Manager, the key responsibilities of this position are:

  • Handle customer calls and queries in a timely and professional manner
  • Customer order entry
  • Customer Invoicing and Billing
  • Internal Purchase Order entry for the team
  • Printing and meeting cut off times for orders
  • General office and administrative support to the team

To be successful in this position, you will have the following skills and experience

  • Working in a fast paced, high pressure environment
  • High attention to detail
  • Previous experience in handling customer calls, and queries
  • Strong verbal and written communication skills
  • Demonstrate the ability to adapt to change and to problem solve on the spot
  • The ability to see the bigger picture, and to identify process improvement opportunities
  • Strong Microsoft Office skills, including the use of Excel

So, if you are up to the challenge and feel you have what it takes to join this dedicated team of professionals then don't miss this opportunity to become the newest member of the Mainstream team

So, if you are experienced in this field and are looking to move into a challenging and dynamic, fast paced role, then we want to hear from you.

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