Imports / Export Senior Operator or 2IC

5 days ago

Auckland Airport, New Zealand Star Personnel Ltd Full time NZ$80,000 - NZ$120,000 per year

Our client A well-established New Zealand owned international freight forwarding company, recognised for delivering exceptional service across the supply chain. They are a true one stop shop offering, offering comprehensive door to door freight and storage solutions. Committed to excellence, they pride themselves on providing outstanding customer service and building long-term partnerships with their clients.

About the role

Due to continued business growth, our client is now seeking senior Customer Services/Operator, who has experience in Imports and Export to join their dynamic and fast-paced team.

What you'll be doing

  • Manage the end to end process for a portfolio of import and export customers
  • Preparing quotations for both air and sea freight shipments.
  • Coordinate and oversee the import and export of freight shipments, ensuring timely and efficient delivery
  • Liaise with overseas agents and international partners, customers, and service providers to manage logistics and provide excellent customer service
  • Prepare and process all necessary documentation, including bills of lading, and other shipping and airfreight documentation
  • Monitor shipment progress and provide regular updates to customers
  • Identify and resolve any issues or discrepancies that arise during the shipping process
  • Invoicing

What we're looking for

  • Solid international freight forwarding experience, ideally an all rounder in both import and exports operations.
  • Excellent communication and customer service skills, with the ability to liaise effectively with both internal and external stakeholders
  • Proficient in using cargowise
  • Highly organised and detail-oriented, with the ability to multitask and prioritise effectively

What is on offer

  • Generous base salary
  • A collaborative and inclusive culture that values teamwork and innovation
  • Great location

This great team are committed to providing a supportive and rewarding work environment. If you are interested in this role, don't delay APPLY NOW

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