Events Manager

Set against the stunning backdrop of rolling countryside, Settlers Country Manor is an elegant venue known for its unique blend of rustic charm and contemporary hospitality. We specialise in hosting an array of events, including weddings, corporate functions, private parties, and exclusive dining experiences at our renowned restaurant. With a strong commitment to delivering exceptional service, we aim to create truly unforgettable events for our clients.

We're looking for an experienced Events Manager to join our passionate team and take ownership of the entire event process—from planning to execution. If you're someone who thrives in a fast-paced environment and has a proven track record of creating flawless events, we want to hear from you

The Events Manager will be responsible for overseeing and coordinating all aspects of events held at Settlers Country Manor, ensuring that clients receive an exceptional experience from the moment they inquire to the day of their event. This role requires someone who is detail-oriented, an excellent communicator, and who thrives in a hands-on, high-energy environment. This is a permanent full-time position and you are required to work at least 40 hours per week including weekends.

Key Responsibilities:

Event Planning & Coordination:

• Client Consultations: Meet with clients to understand their needs, vision, and expectations for their event. Assist with designing personalized event packages and providing advice on layout, décor, catering options, and other event elements.
• Contract Management: Draft and manage event contracts, ensuring all terms and conditions are met. Coordinate event timelines, payments, and logistical details.
• Vendor & Supplier Coordination: Source and manage relationships with external vendors such as florists, photographers, entertainers, AV specialists, and transportation providers. Negotiate pricing and ensure timely delivery of all services.
• Event Design & Concept Development: Assist clients with event styling, including theming, décor, and layout. Provide recommendations on décor, floral arrangements, and audiovisual requirements.

Event Execution:

• On-Site Management: Oversee the setup and breakdown of events, ensuring all elements are in place before the event begins. Ensure that the event runs smoothly and according to plan, solving any issues that arise on the day.
• Team Supervision: Lead the on-site event team, including servers, bartenders, and other support staff. Assign tasks, monitor performance, and provide guidance as necessary.
• Guest Experience: Ensure guests' needs are met and that service standards are upheld throughout the event. Address any concerns or issues in a timely and professional manner.

Client Relations:

• Client Communication: Serve as the main point of contact for clients throughout the planning process, providing regular updates and addressing any concerns or requests.
• Post-Event Follow-Up: Conduct post-event evaluations with clients to gather feedback and ensure their satisfaction. Use client feedback to improve future event offerings.

Financial & Administrative:

• Budget Management: Work with clients to develop event budgets, ensuring all costs are accounted for and that events are executed within financial guidelines. Provide regular updates to clients on costs and assist with adjustments where necessary.
• Reporting: Maintain detailed records of events, budgets, and client communications. Prepare regular reports on event performance, client satisfaction, and team feedback for senior management.
• Inventory Control: Ensure that event supplies, such as linens, décor, and AV equipment, are well-stocked, maintained, and accounted for.

Marketing & Business Development:

• Brand Representation: Represent Settlers Country Manor at industry events, trade shows, and networking opportunities to promote the venue's event services.
• Collaborative Marketing: Work closely with the marketing team to create content for social media, websites, and brochures to showcase past events and attract new clients.
• Sales Support: Assist with lead generation and sales efforts by following up on event inquiries, conducting tours of the venue, and helping to convert leads into confirmed bookings.

Skills and Experience Required:

• At least a Bachelor's Degree in Hospitality, Events Management or a related field OR
• A minimum of 3 years' experience in event management, ideally in a hospitality or venue setting. Experience managing weddings, corporate functions, and large-scale events is essential.
• Excellent verbal and written communication skills, with the ability to interact confidently with clients, vendors, and internal teams.
• Proven ability to manage multiple events simultaneously, meet deadlines, and handle logistics with precision.
• Ability to manage the smallest details while maintaining a broader vision of the event's success.
• Quick-thinking with the ability to resolve issues efficiently during high-pressure situations.
• A strong commitment to client satisfaction, with the ability to exceed client expectations.
• Experience managing and motivating a team, with the ability to provide clear direction and maintain high standards of service.