Front Office Receptionist

6 days ago

Dunedin Central, New Zealand Quest Dunedin Full time NZ$35,000 - NZ$45,000 per year

Front Office & Guest Services (Hospitality & Tourism)

Part-time role

Quest Apartments Hotelshas over 170 properties in Australia, New Zealand, Fiji and the United Kingdom. You'll find a Quest Apartment Hotel in regions and cities, close to head offices, business center's and major tourist destinations.

The position presents a great opportunity to work in a well-established, dynamic, and friendly growing team environment, under the banner of the highly successful and established Quest Group brand.

Quest Dunedin Apartment Hotelis seeking a confident Receptionist to become part of our team. Our property operates 24/7; therefore, the department works on an early or late shift basis. 7 days a week on a rotating roster which includes weekends and public holidays.

Overnight Duty shifts are also available on a weekend.

Immediate start preferred

As a Front Office Receptionist, you will be required to:

  • Offer a warm welcome and departure experience to our guests in accordance with the Company's standards, while providing reliable information and support services throughout their experience with us
  • Take ownership in managing guest expectations by constantly seeking opportunities to personalize with the guests' needs, travel purposes, plans, etc.
  • Take initiative in accommodating the customers' needs in a resourceful manner (internal and external clients)
  • Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times
  • Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
  • Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts
  • Be reliable and able to work

Ideally you must have (But not essential):

  • Previous experience in the customer service sector
  • Knowledge of RMS is desirable, otherwise training will be provided
  • Proficient level of IT systems
  • Fluent English, both verbal and written
  • A good understanding of versatility and the ability to apply this competence on the job role

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