Customer Service Coordinator

Customer Service Coordinator - 4G

15 Print Place, Middleton, Christchurch 8024, New Zealand

Full-time

Department: Metering

Engagement type: Permanent - Employee

**About Us**
If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots and we want you to join us and be part of this exciting transformation that is having an impact on our society, our environment and our future.

We created the advanced metering category in New Zealand and manage over two million advanced electricity and gas meters across NZ and Australia providing data services to our customers. This near ‘real-time’ delivery of big data is enabling new and innovative retail products that give customers large and small the ability to make smarter decisions.

Like every business in the Vector group, our focus is on making it safe and easy for customers to operate, ongoing innovation, helping businesses succeed and enabling decarbonisation. Vector Metering is at the heart of this.
**About the role**
Our team manages the nationwide 4G deployment programme. The Coordinator role takes ownership of a specific portfolio, while dealing with Field Service Providers, Retailers and Customers ensuring expectations and KPI’s are met.

Other key areas of responsibilities include -
- Managing queries and service requests while ensuring data quality is maintained.
- Identify areas for continuous improvement
- Work within set standards and processes to ensure Vector meets its compliance requirements
- Supporting peers and other teams in their workflow management
**Who are we looking for**
You are someone who enjoys contributing to and being part of, a close-knit team. You relate easily to others and build solid relationships. You thrive in a busy environment and deal with high volumes of tasks, all while keeping a positive attitude.

You are enthusiastic, have plenty of initiative, can think outside the square, and being a role model for other team members comes naturally to you.

You will be flexible to support the workflow of your peers and be comfortable to participate in shift-rosters (between the hours of 07:00am and 8:00pm) and on-call rosters as and when needed along with
Previous experience in providing an outstanding customer (internal and external) experience, through timely and accurate customer communication and outstanding workflow management.
- Ability to train and help other team members
- Strong commitment to a quality and courteous customer service
- Customer issue management and resolution experience
- Computer literacy - in particular Advanced Excel and Word.
- Effective analytical and problem-solving skills
- Attention to detail and accuracy in processing documentation
- Personal resilience, positivity, and enthusiasm
**What we can offer you**
We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Vector could be the place for you.
We offer -
- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people.
- Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times so you can balance work and life.
- Health and wellbeing support
- Great benefits that reflect the importance of family.

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We are proud of what we have achieved so far, why wouldn’t you want to work here
- First corporate Living Wage Accredited employer
- First Accessibility Tick employer
- Rainbow Tick accredited
- Winner of three gongs at the 2019 Diversity Awards NZ, including the Supreme Award in 2019 and 2020.