Administrator / Service Coordinator

7 days ago

Christchurch, New Zealand Te Whatu Ora - Health New Zealand Full time

**Christchurch - Princess Margaret Hospital - Older Persons Mental Health Community Team**:

- ** Permanent part-time position - 36 hours per week Monday to Friday**

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
- ** About the role**
We are seeking an experienced and motivated Administrator / Service Coordinator to join our Older Persons Mental Health Community Team. In this role, you will provide essential administrative support to clinical team members and play a key part in coordinating services for clients in collaboration with clinicians, assessors, and service providers.

As the first point of contact for many clients and families, you will ensure a welcoming, responsive, and professional service, while supporting the smooth delivery of care plans and maintaining accurate information within our patient management system.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

**Key responsibilities include**:

- Coordinating services identified in Support Plans, ensuring timeframes and documentation requirements are met.
- Identifying and escalating unmet needs or gaps in services, and liaising with clinicians to arrange alternatives.
- Managing referrals, waitlists, and routine service coordination tasks.
- Ensuring accurate and timely data entry and maintaining the integrity of the database.
- Delivering excellent customer service by handling enquiries in a friendly, solution-focused manner while maintaining confidentiality.
- Supporting team development by actively participating in discussions, training, and knowledge sharing.

**About you**
- Proven experience as an administrator in a complex organisation.
- Strong computer skills, including Word and Excel.
- A client-focused approach with excellent communication skills, both verbal and written.
- Ability to prioritise tasks, work independently, and contribute effectively within a team.
- Strong organisational skills with attention to detail and accuracy.
- A professional, respectful attitude with a commitment to team and self-care.
- Understanding (or willingness to develop understanding) of the Treaty of Waitangi, Māori health perspectives, and cultural responsiveness in Older Persons Health.

**Desirable skills**:

- Previous experience in health or community health services.
- Knowledge of patient management systems.

**Working at Health New Zealand**

**How to Apply**

**Job details**:
**Job Reference**:

PC3869854**Location**:

- South Island - Canterbury - Christchurch**Job type**:

Permanent Part time**Expertise**:

- Non-Clinical - Administration - Administration**Closes**:

23-Sep-2025

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