Customer Service Coordinator- Full Time

2 weeks ago

Christchurch, New Zealand UniLodge Full time

**Full-Time position - 40 hrs per week**:

- **Join our growing company**:

- **Based in Christchurch, Aotearoa, New Zealand**

We are seeking a Front Office Receptionist (called Customer Service Coordinator or Kiripaepae internally) to assist with customer service, property management tasks, administration and assisting with the leasing of our student hall at Tupuānuku in Christchurch.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

**About the Role**
- Full-time position, Monday to Friday, 2:30 pm to 11 pm; 40 hours per week
- Additional hours may be required for urgent or emergency matters
- Operate the day-to-day front desk reception area in a friendly and professional way
- Assist with the ongoing property management of our student apartments
- Conduct room inspections & provide general administration support
- Assist residents with enquiries related to their residency, studies, general needs and overall well-being
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
- Be an active member of the emergency response team during shift times

**About You**
- A focus on service and quality with the passion to deliver outstanding experiences
- Customer service experience in the accommodation industry
- Experience in a University Environment (highly regarded)
- Experience with Star Rez Property Management System (highly regarded)
- Be culturally aware and understanding of different cultures
- Police Vetting Check (required)

**About UniLodge**

UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the UniLodge team

**Our Benefits and Culture**

Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible.
- A diverse culture that is friendly, fun and collaborative
- Acknowledgement, rewards and benefits
- A multicultural & diverse environment
- Development and career advancement opportunities
- Benefits: On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Employee Assistance Program, Emerging Leader Program and more

**How to Apply**

**_what does customer service mean to you?_**

We are a 2021 Circle Back Initiative Employer - We commit to responding to every applicant.

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