Administrator/service Coordinator

**Christchurch - Princess Margaret Hospital**:

- ** 0.8 FTE -32 hours per week Monday to Friday**:

- **Permanent part-time**

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

**About the Role**

Are you an organised, proactive professional looking to make a meaningful impact in community healthcare? We are seeking an entry-level Administrator/Service Coordinator to join our dynamic OPMH (Older Persons Mental Health) Community Team.

In this role, you will provide vital administrative support to our interdisciplinary team and play a key role in coordinating services for clients, working collaboratively with clinical assessors and service providers.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band4/Profile 4

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

**Key Responsibilities**:
**Administrative Support**:

- Maintain the integrity of the patient management system through accurate data entry.
- Process cases, referrals, waitlists, and service coordination requests with efficiency and care.
- Coordinate services for clients in accordance with support plans and timeframes.
- Accurately record unmet needs, service gaps, and ensure documentation is current.

**Service Coordination**:

- Support clinical team members by organising and managing routine administrative service coordination tasks.
- Act as a reliable point of contact for communication with relevant agencies, clients, and service providers.
- Address scheduling conflicts or delays by liaising with clinical team members and updating support plans.

**Customer Service**:

- Demonstrate initiative in resolving inquiries with a problem-solving mindset.
- Ensure effective communication while maintaining confidentiality and adhering to relevant legislation.

**Team Development and Participation**:

- Actively contribute to team discussions and service improvements.
- Seek opportunities for ongoing training and personal development.
- Share knowledge and foster a positive, supportive team environment.

**About you**

**Essential Skills & Experience**:

- Accurate and proficient computer skills, including knowledge of Microsoft Word and Excel.
- Strong organisational and time management abilities.
- A client-focused approach, with excellent communication skills (written and verbal).
- Proven ability to work both independently and as part of a collaborative team.
- Professional attitude with a focus on self-care and teamwork.

**Desirable Skills & Experience**:

- Experience working in health services, particularly in community health or mental health settings.
- Familiarity with patient management systems.
- Previous experience as an administrator in a complex organisation.

**Working for Health New Zealand**

Health New Zealand | Te Whatu Ora is - the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.
- Our commitment to equity, diversity and inclusion_

**How to Apply