Guest Experience Executive

5 hours ago

Queenstown, New Zealand M GALLERY Full time

Company Description

Idyllically situated in the heart of Queenstown with wonderful views overlooking Lake Wakatipu to The Remarkables mountain range, Hotel St Moritz embodies the spirit of its location. Blending natural and understated luxury with warmth, and genuine hospitality, Hotel St Moritz offers a choice of rooms and suites, each handsomely appointed to cleverly blend timeless classics with modern essentials.

**Job Description**:

- Greet, check-in and assist all VIP guests. Personally check in ALL & VIP guests where possible.
- Provide high standard of service to all hotel guests - specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
- Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
- Courtesy Call VIP arrivals assisting with all requests for their stay needs.
- Ensure return guests profile notes are current and preferences are up to date.
- Be the ‘Go to’ person for all of our guests & VIP needs
- Use of TrustYou to respond to guest’s feedback, updating profile notes where required.
- Manage and take a lead in the delivery of all VIP amenities to the rooms and ensure all guest amenities are stock-taked and re-ordered as appropriate and with FOM approval.
- Co-ordinate and participate in quality steps to monitor and measure guest satisfaction during their stay.

**Qualifications**:

- Previous experience in a similar role, preferably within a 5 star luxury environment, highly regarded
- Passion for high end hospitality, providing luxury, memorable service, with an absolute eye for detail.
- A demonstrated ability to build warm relationships and gain trust at all levels, initiating contact and establishing rapport easily
- Organises time and work efficiently.

Additional Information
- This new position attracts a rate of $29.18 per hour
- Your loyalty card entitling you to **discounted **Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff **meals **provided.
- Ongoing reward and recognition **incentives **and awards.
- Opportunities for further **development **and worldwide career **progression **within Accor.
- Work for a **world-leading** Global hotel company.
- Refer a friend **incentive** - $600

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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