Guest Services

4 days ago

Queenstown, New Zealand NZSki Full time

**Queenstown Schools & Group Booking Coordinator**

If you have previous experience in administration, strong organisational and communication skills, you can multi-task whilst demonstrating a great commitment to customer service, then you may be the very person we are looking for

With hundreds of schools and groups visiting Coronet Peak and The Remarkbles each season, this is a key role which requires a communication and planning expert As the Schools & Groups Coordinator you will be responsible for the entire experience of each group that visits; From booking, to billing and delivery of our products.
**About the role**
- Processing bookings for school groups: from initial enquiry, organising all visit details, hosting on the day and account reconciliation.
- Building strong inter-departmental relations in order to provide an excellent end product for our guests.
- Building strong relationships with our existing and new group guests.
- Assuring accurate and on time billing for all group visits in advance of their trips.
- Managing databases and account information, ensuring that all requests are processed in a timely manner.
**About You**
- At least 2 years front line customer service experience with a proven commitment to the guest service experience.
- Previous experience processing and managing client bookings on a large scale.
- Previous experience managing client accounts.
- Ability to follow procedures and absorb large quantities of information.
- An interest in learning about ski industry products and pricing (full training will be given).
- Comfortable working both inside as well as outside in a variety of alpine weather conditions.
- Accuracy and attention to detail.
- Calm under pressure with the ability to adapt to quickly changing situations.
- Knowledge of NZ school systems and health and safety requirements (desired but not essential).
- **Further Information**
- Please note: This role will be mostly based at The Remarkables or Coronet Peak.
- Valid work visa required. Work sponsorship option not available.
- Vaccine passport required

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