Guest Services

2 weeks ago

Queenstown, New Zealand NZSki Full time

**Guest Services Ticketing, Sales & Reservations - Team Leaders**

As a seasonal Team Leader, you will report to the Head of Department and assist in delivering the company's purpose, mission, and department objectives. You will be based at one of the following: Coronet Peak, The Remarkables or the Snow Centre/Station Building in CBD Queenstown.

**About the role**
- Assisting your Head of Department in the efficient and friendly operation of the department
- Ensuring smooth daily operations by organising and rostering and scheduling staff as required
- Finding ways to support your team’s wellbeing throughout the season
- Training and ongoing coaching of front line staff to seek opportunities to ensure exceptional customer experience
- Liaising with different departments
- Supporting guests who have purchased online through our websites and agent portals to ensure a seamless post-purchase experience
- Operation of the Point of Sale till system and balancing takings at the end of each day
- Handling lost property
- Restocking displays as required
- Auditing and banking duties
- Dealing with guest queries and complaints referred to you by your team

**About You**
- Skilled in leadership and team collaboration
- Outstanding ability to provide clear guidance to team members through strong communication skills for effective team collaboration
- Creates positive work environment
- Proven ability to prioritize tasks in a fast-paced environment
- 2+ years customer service experience
- Adaptable to following procedures and absorbing large amount of information
- Experienced with Point of Sale systems

**Further Information**
- Please note: This role may be based at Coronet Peak, The Remarkables or the Snow Centre/Station in CBD Queenstown. It is possible that you will rotate through locations within the guest services department throughout the season.
- Valid work visa required. Work sponsorship option not available for this role.

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