Current jobs related to Guest Services - Queenstown - NZSki

  • Guest Services

    2 weeks ago

    Queenstown, New Zealand NZSki Full time

    **Queenstown Schools & Group Booking Coordinator** If you have previous experience in administration, strong organisational and communication skills, you can multi-task whilst demonstrating a great commitment to customer service, then you may be the very person we are looking for! With hundreds of schools and groups visiting Coronet Peak and The Remarkbles...

  • Guest Service Agent

    15 hours ago

    Queenstown, New Zealand Hotel St Moritz Queenstown - MGallery Full time

    Company Description We are currently looking for hands on, knowledgeable Guest Service Agents to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown. **Job Description**: - Welcome guests and ensure to impact all touch points of the Guest...

  • Guest Services

    1 week ago

    Queenstown, New Zealand NZSki Full time

    **Schools & Groups Booking / Reservations Coordinator - Queenstown** We are looking for qualified individuals that have previous experience in administration, strong organisational and communication skills. If you are adept at switching takes whilst demonstrating a great commitment to customer service, reservations and community involvement then you may be...

  • Guest Services Agent

    4 days ago

    Queenstown, New Zealand Crowne Plaza Queenstown Full time

    At Crowne Plaza Queenstown, we're searching for a Guest Services Agent to join our friendly and professional team.About usSituated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional...

  • Guest Service Agent

    4 days ago

    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Attendant

    2 weeks ago

    Queenstown, New Zealand Kingpin Queenstown Full time

    **What do we need?** We are currently looking for Guest Services Attendant for our Kingpin Queenstown venue. There are many different positions you can hold at Kingpin, but every Team Member is in the venue to ensure our guest experience is second to none. To put it simply; we will look after you and you will look after our guests. We are always;...

  • Guest Services Agent

    1 week ago

    Queenstown, New Zealand Hind Management Full time

    About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different...

  • Guest Services Agent

    1 week ago

    Queenstown, New Zealand Hind Management Full time

    About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different...

  • Nzski - Guest Services - Head of Department

    2 weeks ago

    Queenstown, New Zealand Trojan Holdings Ltd Full time

    **Head of Guest Services - Coronet Peak** This new role takes in all that is required to oversee and coordinate the delivery of exceptional service to our guests atop Coronet Peak while leading the Guest Services team. Guest Services are often where our guests’ first direct experience with NZSki begins. The Guest Service teams play a vital role in...

  • Nzski - Guest Services Head of Department - The

    6 days ago

    Queenstown, New Zealand Trojan Holdings Ltd Full time

    **Guest Services HOD - The Remarkables** This role takes in all that is required to oversee and coordinate the delivery of exceptional service to our guests atop The Remarkables while leading the Guest Services team. Guest Services are often where our guests’ first direct experience with NZSki begins. The Guest Service teams play a vital role in creating...

Guest Services

2 weeks ago

Queenstown, New Zealand NZSki Full time

**Head of Guest Services - Coronet Peak**

This new role takes in all that is required to oversee and coordinate the delivery of exceptional service to our guests atop Coronet Peak while leading the Guest Services team. Guest Services are often where our guests’ first direct experience with NZSki begins. The Guest Service teams play a vital role in creating a memorable and exceptional piece of our customer journey, delivering on our promise to our guests.

**About the role**
- Part of the NZSki HOD team, you will report to the Ski Area Manager. You will be responsible for providing operational leadership to help develop and deliver the business promise and brand promise to our customers, align your communication and behaviour with our company strategic objectives, as well as delivering on our Coronet Peak targets.
- The position requires administration of our Intouch / Gravity sales environment and a strong working knowledge of our electronic and online sales systems at all levels.
- This role requires strong working relationships and positive effective communication with the Snowsports, Schools at CP and RE, The Snow Center, other Ski Area GS HODs, and takes direct responsibility for the operation and performance of Coronet Peak Guest Services during winter. You will be managing a team in a fast-paced environment that presents a diverse range of challenges daily.

**About You**
- You have shown how much you care about customer experience at NZSki
- Team leadership experience
- Agile thinker, highly responsive to innovation, and demonstrate support for continuous change
- Proven record in working to operational plans and achieving KPIs
- Flexible with work hours to meet business requirements
- Decisive, hands-on and confident use of leadership language
- Works effectively within a team as well as in a leadership role
- Competent with analysing and responding to sales data and rends, to optimise sales.
- Accuracy and attention to detail in GS as well as Snowsports processes
- You will have the ability to lead, coach and motivate the Coronet Peak Guest Services team to deliver exceptional customer experiences.
- You have a radar for design thinking and identifying opportunities for continual improvement of our operational sales systems. You are a team player, supporting the implementation of new technology and systems. You have a passion for NZSki’s focus on customer experience.

**Further Information**
- This is an exciting role that offers growth and development and the opportunity to become a part of the HOD leadership team within NZSki.