Customer Service

1 day ago


Auckland City, New Zealand Mitre 10 Full time

Are you passionate about delivering exceptional customer service and ready to lead a dynamic team? We're looking for a Customer Service Team Leader to join our already established and successful team. If you have a strong retail background and a knack for taking initiative, this role is perfect for you
- Leading and assisting a successful customer service team.
- Motivating and driving your team in a dynamic, fun environment.
- Ensuring the team delivers top-notch service and maintains the area.
- Fostering a positive team culture.
- Retail leadership experience.
- Strong organizational skills.
- Confidence in conflict resolution and decision-making.
- Ability to manage a busy workload.
- Good understanding of stock control processes.
- Friendly, outgoing personality with excellent communication skills.
- Passion for sales and high-quality customer experiences.
- Leadership skills and supervisory experience as you will be working with a sizeable team of part
- timers and full-timers
- Ability to roster a large number of team members to ensure 100% coverage at check-out area and service desk
- Desire to achieve targets and drive daily performance.
- High energy and self-motivation.

This role is a full-time position, 40 hours per week, working Sunday to Thursday. Working a roster including one weekend day is a requirement of this role.



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