Assistant Branch Manager

**Req ID**: 80833
**Department**: NZ Personal Banking Branch Network
**Division**: New Zealand
**Location**: Tokoroa
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
As an Assistant Branch Manager in our Personal Banking Branch Network - this role is which assist the Branch Manager in managing the daily branch operations. Assistant Managers (AM) generally only manage Service Staff however there are some AM’s that have solutions staff reporting to them. These positions report into a Branch Manager. Whilst Branch Managers have ultimate responsibility for all staff and operational requirements of their sites even, they often delegate tasks to the AM.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent / Part-time
**Role Location**: Tokoroa
**Work Hours**: 22.5 hours / Tues, Wed & Thurs - 8:30am to 5pm
Ka aha tō rā e kite ai? - What will your day look like?
In this role, you would assist the Branch Manager in managing branch operations and provide leadership of the branch customer services platform. You will responsible for meeting customer needs and enhancing customer experience to ensure the service platform is compliant with ANZ's policies and procedures. This role is expected to provide full leadership and be responsible for all branch activities in the Branch Manager's absence.
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Exceptional customer focus
- Research, analytical, credit and risk assessment skills gained through banking experience
- Comprehensive understanding of compliance and branch operations
- Prior experience in developing strong relationships in a customer focused role
- Excellent communication skills both written and oral
- A positive attitude with a growth mindset

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Job Posting End Date
28/11/2024, 11.59pm, (Melbourne Australia)