Wmc - Service Representative

1 day ago

Auckland City, New Zealand Downer Group Full time

**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here**

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

- Free access to Marram health care benefits and discounted holiday homes
- Internal promotion encouraged, training and development on offer
- Discounts for Samsung, Repco, PB Tech, Gym memberships and more

**Te** **kōwhiringa | The Opportunity**

Downer is a significant player in the telecommunications industry within New Zealand. From cities to rural communities, from the Chatham Islands to Antarctica, our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our South Auckland team. You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you

**Nga pūkenga matua | Important Skills**
- Strong phone-based verbal communication skills
- Previous experience in either a contact centre, dispatch or jeopardy management role
- Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
- A team player attitude with the ability to remain calm and effective under pressure
- Previous experience in a technical industry is advantageous
- Flexibility to work on a rotating roster is essential as we operate 24/7, 7 days a week

**Ko wai mātou | Our Organisation**

**Me pēhea ki te tono | How to apply**

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

  • Wmc Technical Subject Matter Expert

    7 days ago

    Auckland City, New Zealand Downer Group Full time

    **The Opportunity** We are seeking a Work Management Centre (WMC) Technical Subject Matter Expert, based in Auckland, Monday to Friday 8:30am to 5pm. This role is critical to delivering exceptional customer service across the business work groups that continually improves and grows the relationships with our customers. Proactively assisting the WMC to be a...

  • Wmc - Service Representative

    7 days ago

    Auckland City, New Zealand Downer Group Full time

    **The Opportunity** We have an excellent opportunity for a Work Management Centre Service Representative to join our energy and Utilities business in Auckland. The purpose of this role is to deliver exceptional customer service across the business work groups that continually improves and grows the relationships with our Customers/Clients. **What we are...

  • Customer Service Representative

    2 weeks ago

    Manukau City, New Zealand Service Foods Full time

    We are seeking an experienced and reliable Customer Service Representative to join the Night Shift Team at our Auckland branch. **Mō te tūranga mahi | About the role** As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using...

  • Wmc Spotless Representative

    2 weeks ago

    Auckland City, New Zealand Spotless Full time

    Auckland, New Zealand Maximum Term - Full Time Add to favourites Favourite View favourites Te kōwhiringa | The Opportunity If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! You will be working in a complex and technical...

  • Wmc Spotless Representative

    1 week ago

    Auckland City, New Zealand Spotless Full time

    Auckland, New Zealand Full Time Add to favourites Favourite View favourites Te kōwhiringa | The Opportunity If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! You will be working in a complex and technical inbound dispatch...

  • Customer Service Representative

    7 days ago

    Manukau City, New Zealand Service Foods Full time

    **Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives.** **About the Role**: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce...

  • Customer Service Representative

    1 day ago

    Auckland City, New Zealand Service Foods Ltd Full time

    Join a fast-paced, customer-focused team at Service Foods! **We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.** **Mō te tūranga mahi | About the Role** In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders,...

  • Customer Service Representative

    7 days ago

    Napier City, Hawke's Bay, New Zealand service foods Full time NZ$45,000 - NZ$55,000 per year

    Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.About the Role:In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to...

  • Customer service representative

    7 days ago

    Auckland, New Zealand Service Foods Ltd Full time

    Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives. About the Role: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce (CRM) and...

  • Customer Service Representative

    2 weeks ago

    Auckland City, New Zealand Gurnishan Enterprise Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(S)** **Customer Service Representative** As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving customers, serving delicious coffees and food, running the till, and keeping the store clean and tidy - because you know it’s the little details that add up to a great...