Wmc Technical Subject Matter Expert
7 days ago
**The Opportunity**
We are seeking a Work Management Centre (WMC) Technical Subject Matter Expert, based in Auckland, Monday to Friday 8:30am to 5pm. This role is critical to delivering exceptional customer service across the business work groups that continually improves and grows the relationships with our customers.
Proactively assisting the WMC to be a centre of excellence by taking ownership, having a positive “can do did do” attitude, being productive and achieving SLAs/KPIs and following
**What we are looking for**
- Background in Copper/fibre is desirable
- Technical skills, experience and qualifications as required
- Appreciation of fundamental aspects of business, including operation and basic financial
- Supporting the coordination and delivery of Projects whilst working on BAU tasks
- Proven experience in providing quality customer service through sound communication and customer management skills, including issue and conflict resolution.
- Ability to rapidly acquire knowledge of service and products
- Ability to work unsupervised demonstrating independence and drive and ownership and commitment.
- Team player who supports and actively works towards achieving the team goals
**What we offer**
- Opportunity for career growth with structured frameworks and supportive-inclusive team
- Competitive Salary and Employee Benefits
- Valued and respected position, with supportive and experienced team
- Work for a major ASX-listed company
**About Energy & Utilities **Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.
**How to apply
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