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Library Assistant, Client Services
2 weeks ago
Have you got a strong attention to detail and can maintain a high standard of service to both students and staff?
- Are you a motivated, customer-focused individual with a track record of working effectively within a team environment?
- Can you meet the physical requirements of the role such as the lifting and movement of books and other material around the Library?
**Kōrero mō te tūranga - About the role**
Te Herenga Waka - Victoria University of Wellington is currently recruiting Library Assistants to join the Library Client Services team on a permanent, full-time contract.
Key requirements:
- Assist clients to find library materials, use electronic resources and self-service options at both physical and virtual service points in accordance with the tiered service model.
- Respond to borrowing, access and membership queries.
- Contribute to the management of the Library’s physical collections, including shelving, signage and the movement of collections.
- Contribute to cross-team work and Library projects as required.
**Ō pūmanawa - About you**
This role is busy, challenging, extremely rewarding and interesting and you can expect a variety of tasks influenced by each trimester.
Ideally, you will:
- Be a motivated, customer-focused individual who takes initiative and has excellent communication skills.
- Thrive in this role with an excellent manner with people and strong attention to detail while maintaining a high standard of service to both students and staff.
- Have the ability to remain calm under pressure and thrive working with a diverse range of client stakeholders.
- Be a highly organised self-starter and natural relationship builder who relishes working autonomously as well as contributing positively to a high performing team.
- Have previous experience or interest in pursuing a career in the library and information sector.
Key requirements:
- Demonstrated experience of providing high quality customer service.
- A proven track record of working effectively within a team environment.
- The ability to respond to diverse client needs and keen to work on a range of tasks.
- Demonstrated experience of being well organised and accurate with daily tasks.
- Excellent communication skills, both orally and in writing.
- The ability to meet the physical requirements of the role such as the lifting and movement of books and other material around the Library.
**Close date for vacancy**:29 June 2025.
