Customer Care Representative

2 days ago

Auckland City, New Zealand NZ Post Full time

**Work from the office or choose our flexi working option**: - **Start Date: 7th of January 2025**: - **$27.58 per hour + strong training plan and development opportunities** **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time. The main office for this role is based in **East Tamaki, Auckland **however we are offering flexible working options where you get to choose to either be office based or a mixture of both working from home and the office depending what works best with you and your lifestyle **Training will be for 3 weeks from start date (7th of January 2025), conducted in person at 122 Kerwyn Avenue, East Tamaki. Your training roster will be 40 hours per week Monday to Friday 8.30am to 5.00pm. You will have ongoing training for 16-17 weeks total to learn all there is about NZ Post.** **The roster post training will be Monday to Friday between 8am - 6pm.** **Day to day you will**: - Resolve customer queries end to end, navigating a variety of systems at any given time - Use your customer service skills and experience to manage difficult customer queries, with support where necessary **Please note our process may require you to complete online testing to understand you technical capability, if you do get this sent to you please complete at your earliest convenience.** Check out this video for "A day in the Life of a Customer Care Representative **We are looking for**: - Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently - Someone who is resilient and has the ability to “bounce back” - Strong written and verbal communication skills - Someone tech savvy and know how to navigate and multi task between various systems. - The ability to deal with all sorts of people and queries while keeping cool under pressure - Someone who is adaptable & thrives in a dynamic working environment **Why this is more than a job**: - He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified. - Whether you are in the office or working from home, fun is a must We have loads of social events that you can be part of. - Access to discounted health insurance, banking plans and accommodation for you and your family. - Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle - Free onsite parking - Days off on public holidays - There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in _our values_._ - We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone._

  • Customer Care Representative

    5 days ago

    Auckland City, New Zealand DKSH Full time

    Location: Auckland, NZ, NZ - Global Business Unit: CG - Job Function: Client and Customer Services - Requisition Number: 173228 - Description: - **Drive Growth. Be the Difference.** At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their...

  • Customer Care Representative

    5 days ago

    Auckland City, New Zealand NZ Post Full time

    **Auckland Fixed Term Full Time** - **Fixed Term: 20**th** October to 23rd January 2026**: - **$28.60 per hour paid fortnightly**: - **Monday to Friday shifts between 8-5:45am** **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care...

  • Customer Care Representative

    2 weeks ago

    Auckland City, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...

  • Customer Care Representative/administrator

    5 days ago

    Auckland City, New Zealand Chandler Macleod Full time

    Do you have experience in phone-based Customer care and Administration? Do you have a proven record for delivering excellence for your customers and achieving positive results for your team? If you answered yes, then we want to hear from you. **About the role - Atu mo te mahi** We are looking for experienced Customer Care Representatives/Administrators,...

  • Customer Care Representative

    2 days ago

    Auckland City, New Zealand NZ Safety Blackwoods Full time

    We are growing and have several opportunities for **Full-Time Customer Care Representatives (National Contracts)** Stars to join our team based in **Wiri, Manukau.** We are one of Auckland's most dynamic, exciting contact centres, where no two days are the same! Our Customer Care team is a pivotal part of the business; we are the centre point between our...

  • Customer Care Representative

    2 weeks ago

    Auckland City, New Zealand NZ Safety Blackwoods Full time

    We are growing and have several opportunities for **Full Time Customer Care Representatives** to join our team based in **Wiri, Manukau.** Hours of work are **Full Time** and you must be available to work **Monday to Saturday (between 7AM to 8PM)** as we are currently reviewing our contact centre hours. We are one of Auckland's most dynamic, interesting...

  • Customer Care

    4 days ago

    Auckland City, New Zealand Chandler Macleod Full time

    Exciting opportunity for an experienced Customer Care & Claims Representative to join the team at one of New Zealand's leading companies within the logistics industry. Based in their beautiful new premises, this role offers the opportunity to be cross trained across multiple functions, structured training and work within a team that genuinely care about the...

  • Customer Care Representative

    1 week ago

    Manukau City, New Zealand OneStaff Full time

    We are currently seeking a self-motivated and reliable Customer Care Agent Service Representative to join the team in Albany. Working Monday - Friday 7.30am - 5pm you will handle incoming calls from customers, making bookings, quoting and resolving inquiries and complaints. We are seeking a ‘make it happen’ type of person with a good energy, great...

  • Customer Care Representative

    2 days ago

    Auckland City, New Zealand l'Oréal Full time

    ABOUT THE JOB L'Oréal Australia & New Zealands Operations includes our Warehouse, Customer Care, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to...

  • Customer Care Representative

    4 days ago

    Auckland City, New Zealand Auckland Transport Full time

    We're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Service Centres assisting Aucklanders and visitors to our city with their journeys. You will be part of the day-to-day life of our people and community as they travel to work/school/holiday or just to pop in for general...