Customer Care Representative

1 day ago


Auckland City, New Zealand NZ Safety Blackwoods Full time

We are growing and have several opportunities for **Full-Time Customer Care Representatives (National Contracts)** Stars to join our team based in **Wiri, Manukau.**

We are one of Auckland's most dynamic, exciting contact centres, where no two days are the same Our Customer Care team is a pivotal part of the business; we are the centre point between our on-road sales team, our distribution centres and our customers, ensuring that the right product gets to the right customer on time.

So, if you are looking for a career and not just a job, this role is the one

We hire up to 50% of our staff internally, focusing on development. Many of them are Customer care representatives that grow into other roles across sales, merchandising and supply chain. Learn our business and grow your career

**The Role?**
- Taking care of the business of our strategic/contract customers
- Trouble-shoot, educate, consult and guide our customers
- Be an absolute knowledge guru on all NZ Safety Blackwoods products & services (full training will be provided on this)
- Deliver seamless, outstanding and premium customer service/experience.
- Slot into a tightknit, fun team of like-minded individuals
- Build rapport, collaborate with other teams, Account Managers, BDMs and Customers, and - most importantly - **have fun**

**As the voice of NZ Safety Blackwoods, you will require the following**:

- Excellent verbal and written communication skills (90% of the role is written comms)
- Previous experience with EDI (electronic orders)
- Working with a B2B focusing on a customer service role
- Solid computer skills - CRM experience is helpful
- Call Centre / Contact Centre
- A positive, glass-half-full attitude
- To be delivery-focused and solution orientated
- A passion for and curiously for talking power tools, engineering & safety equipment
- Organizational skills and the ability to juggle many tasks at once & prioritise

**About Us**:
At **NZ Safety Blackwoods**, part of the Wesfarmers group, we are passionate about providing expert knowledge and solutions to our customers. We have a strong reputation as a market leader providing industrial solutions for apparel, footwear, safety, engineering, tools and packaging.

**Benefits**:

- A competitive remuneration package
- Hybrid + Work From Home flexibility and ability to be located outside of Auckland
- Structured training and development programmes
- Fantastic career opportunities
- Great staff discounts on all our products
- Free parking
- A fun, supportive and down-to-earth working environment

**_NZ Safety Blackwoods _**_promotes and adheres to the principles and practices of diversity. We are also very proud to be supporting and partnering with _**_KidsCan._**

LI-MP1



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