Customer Care Representative

2 days ago

Auckland City, New Zealand DKSH Full time

Location: Auckland, NZ, NZ
- Global Business Unit: CG
- Job Function: Client and Customer Services
- Requisition Number: 173228
- Description:

- **Drive Growth. Be the Difference.**

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

DKSH is a renowned name in the industry, known for providing professional services to emerging brands. Our commitment to meeting the dynamic needs of modern clients is what fuels our continued growth and success.

The Customer Care Representative plays a critical role to ensure strong, close customer relationships and a positive customer experience. There is a high focus on customer service and the role requires a friendly, outgoing disposition. Ensure efficient and accurate orders, proactive management of orders, and that orders are delivered in full on time. The Customer Care Representative escalates as appropriate any issues that needs to be managed to their Team Leader, Finance Department, Brand Manager, Key Account Manager or National Sales Manager.

**Responsibilities include**:

- Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to their Team Leader, Finance Department, Brand Manager, Key Account Manager or National Sales Manager as appropriate
- Liaise with warehouses, and transport providers as appropriate to ensure orders are managed through to delivery. Escalate issues to relative internal stakeholders and customers
- Manage work activities to achieve the volume expected to meet operational requirements
- Ensure outstanding sales orders reports are monitored each morning and appropriate action taken, including communicating any changes to customers and proactively advising account managers of any problems with specific customers
- Maintain filing of all sales related documentation daily

**To be successful you will have**:

- Minimum 2 years’ experience in customer service role
- Qualifications in a customer service or related field
- Experience with SAP desirable, but not essential
- Experience with CRM program beneficial
- Demonstrates curiosity and learning agility to collect new information and intelligence and create commercial opportunities and opportunities for process and customer experience improvement
- Collaborates with colleagues for synergy, efficiency and innovation

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