Customer Care Representative

2 days ago

Auckland City, New Zealand NZ Post Full time

**Auckland Fixed Term Full Time** - **Fixed Term: 20**th** October to 23rd January 2026**: - **$28.60 per hour paid fortnightly**: - **Monday to Friday shifts between 8-5:45am** **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time. - **Based at our 122 Kerwyn Avenue, East Tamaki office, you will work 40 hours per week Monday to Friday between the hours of 8am to 5.45pm.**: - **This is a fixed term role from 20**th** October to 23rd January 2026.** **Day to day you will**: - Resolve customer queries end to end, navigating a variety of systems at any given time - Use your customer service skills and experience to manage difficult customer queries, with support where necessary **Please note our process will require you to complete online testing to understand your technical capability, if you do get this sent to you, please complete at your earliest convenience.** Check out this video for "A day in the Life of a Customer Care Representative **We are looking for**: - Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently - Someone who is resilient and has the ability to "bounce back" - Strong written and verbal communication skills - Someone tech savvy and know how to navigate and multitask between various systems. - The ability to deal with all sorts of people and queries while keeping cool under pressure - Someone who is adaptable & thrives in a dynamic working environment **Why this is more than a job**: - He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified. - Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle - Free onsite parking - Days off on public holidays - There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in _our values_._ - We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone._

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