Customer Success Representative

1 week ago

Hamilton, New Zealand Halo Systems Full time

**Company Description** Halo's state-of-the-art technology enables our users to monitor and control every aspect of their business, providing fully automated, command and control systems that can be accessed and managed from anywhere in the world. Since 2002, Halo Systems has been dedicated to empowering customers, enabling enhanced efficiency, productivity, and profitability through innovative technology. We take pride in our role in shaping the future of agriculture and industry, consistently pushing the boundaries of innovation to empower our users. At Halo Systems, our passion for technology, exceptional customer service, and unwavering commitment to excellence drive our success, and we are excited to continue making a significant impact in the years ahead. HALO Systems are looking for a dedicated Customer Success Representative (CSR) to join our team and help deliver exceptional experiences to our valued customers. As a CSR at HALO Systems, you’ll play a critical role in ensuring our customers achieve their goals and maximise the value of our products and services. This role is perfect for someone who thrives on proactive engagement, clear communication, and cross-functional collaboration in the technology sector. Key Responsibilities - Ensure smooth onboarding and successful implementation of HALO’s solutions. - Respond and address customer inquiries across various channels, striving for one-touch resolution while maintaining clear and effective communication to build strong relationships and enhance satisfaction. - Address customer inquiries promptly and collaborate with internal teams to resolve issues effectively. - Promote HALO’s products and services, identify upselling opportunities, and recommend solutions to meet customer needs. - Work closely with Sales, Operations, and Engineering teams to deliver cohesive and coordinated customer support. **Qualifications** We’re looking for a customer-focused professional who is committed to excellence and driven to make a difference. You are self-motivated, proactive, and adaptable to shifting priorities and a team player who thrives in cross-departmental collaboration. Other key skills you will bring; - Sound experience in a customer success, customer management or similar role. - Prior experience in a technical environment or working with technology products is a plus. - Dedication to delivering exceptional customer service - Excellent written and verbal communication skills and sharp analytical and problem-solving abilities - Proven ability to build lasting relationships with customers and internal teams **Additional Information** At Halo Systems innovation and reputation are our biggest strengths. We take pride in delivering high-quality technical solutions with a "can-do" attitude, building long-term relationships with our customers. If you’re ready to take your career to the next level and be part of a team that values growth, innovation, and customer success, we’d love to hear from you today.

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