Customer Success Representative

**About Gallagher**

At Gallagher, our purpose is to protect what matters most—and we live that every day. From securing some of the world’s most high-risk environments to enabling smarter, more sustainable farming in over 160 countries, we combine innovation and care in everything we do.

With nearly 85 years of industry leadership and more than 1400 team members across 10 countries, we’re proud to call New Zealand home. We are committed to continuous improvement, future-focused thinking, and a workplace culture that supports both professional excellence and personal wellbeing.

**The Opportunity**

We’re on the hunt for a Customer Success Representative to join our Animal Management division in Hamilton and be part of the exciting commercial journey of **eShepherd**—our award-winning virtual fencing solution for livestock farmers.

In this pivotal role, you’ll help customers successfully adopt, use, and expand their engagement with our product. From onboarding and training to account growth and renewals, you'll build strong relationships and position yourself as a trusted advisor who helps farmers maximise their outcomes with eShepherd.

This is a dual-purpose role: while you'll deliver world-class support, you'll also uncover growth opportunities, upsell product expansions (such as additional eShepherd collars), and help customers evolve their operations through strategic use of our technology.

**What You’ll be Doing**

As part of our Customer Success team, you’ll deliver ongoing support, training, and guidance, while also playing a key role in account management and revenue growth.

You’ll:

- Onboard new customers, ensuring a smooth setup and strong start
- Deliver product training that builds capability and confidence
- Proactively support farmers in optimising their eShepherd virtual fencing systems
- Build long-term relationships by understanding customer challenges and providing effective, product-led solutions
- Manage a portfolio of accounts with a focus on retention, renewal, and expansion
- Identify and pursue upsell opportunities that align with customer goals
- Collaborate cross-functionally with sales, operations, and development teams
- Act as a customer advocate—bringing feedback into our product and customer strategies
- Stay current with AgTech trends and the evolving needs of livestock producers

**The Fit**

You’re a relationship-builder who is just as comfortable helping farmers solve challenges as you are spotting and delivering growth opportunities. You have a strong grasp of agricultural systems and a passion for new technology that drives real-world impact.

You’ll also need:

- A relevant qualification in agriculture, business, project management, or a related field
- A solid understanding of livestock production systems and farming practices
- Experience in customer success, account management, or early career sales roles, AgTech or start-up environment
- Strong communication and problem-solving skills
- A sales-oriented mindset, with a track record of identifying customer needs and matching them to solutions
- Self-motivation and adaptability in a fast-evolving space
- A genuine desire to help farmers succeed and grow with the eShepherd platform

**Why Gallagher?**
- Be part of a once-in-a-generation transformation in grazing and farm management
- Join a future-focused team with a supportive, high-trust work culture
- Hybrid work model + free on-site parking + subsidised café
- Comprehensive benefits including Life & Disability Insurance, Boost App membership, and Gallagher product discounts
- Plenty of fun and connection—based on our Hamilton site, with guest speakers, a reinvigorated social club, and team events
- Access global career development opportunities within #TeamGallagher

This is more than just a job—it’s a chance to shape the future of sustainable agriculture and grow alongside a company that values innovation, integrity, and your personal wellbeing.

**Want a sneak peek into our world?**
Check out our story here: Introducing: eShepherd Virtual Fencing & Herding - YouTube