Customer Success

**About Gallagher**

At Gallagher, our purpose is to protect what matters most—and we live that every day. From securing some of the world’s most high-risk environments to enabling smarter, more sustainable farming in over 160 countries, we combine innovation and care in everything we do.

With nearly 85 years of industry leadership and more than 1400 team members across 10 countries, we’re proud to call New Zealand home. We are committed to continuous improvement, future-focused thinking, and a workplace culture that supports both professional excellence and personal wellbeing.

**The Opportunity**

We’re on the hunt for proactive and commercially savvy **Customer Success and Sales Representative** to join our Animal Management division in Hamilton. Be part of the exciting growth journey of **eShepherd**—our award-winning virtual fencing solution transforming livestock farming.

In this role, you won’t just support customers—you’ll actively identify and pursue upselling opportunities, helping farmers unlock even greater value from our technology. You’ll guide new users through a seamless onboarding experience, deliver tailored training, troubleshoot challenges, and foster lasting relationships that drive customer satisfaction and business growth.

You’ll work closely with our sales, operations, and technical teams—playing a key role in helping farmers increase productivity, improve animal health, and support sustainable land management using virtual fencing.

**What You’ll Be Doing**

As a member of the wider customer success team, you’ll take a strategic approach to supporting customers, with a sharp eye for detail and an emphasis on commercial outcomes. Your responsibilities include:

- Leading customer onboarding to ensure confidence and competence with eShepherd
- Delivering product training and ongoing support to build customer trust and independence
- Proactively identifying opportunities to upsell and expand customer use of our solutions
- Collaborating with customers to optimize virtual fencing configurations and maximize benefits
- Developing strong, trust-based relationships by anticipating challenges and providing timely solutions
- Partnering cross-functionally with Gallagher’s wider team to ensure customer success at every stage

**The Fit**

To excel in this role, you will combine excellent communication skills with a commercial mindset and a passion for customer success. You’ll thrive in a fast-moving environment and be comfortable engaging with a diverse network of customers, understanding their unique needs and farming systems.

You’ll also bring:

- A relevant qualification in agriculture, business, project management, or a related field
- Strong knowledge of livestock production systems and farming practices
- Experience in customer service, technical support, or sales (start-up or SaaS experience is a bonus)
- Excellent communication and problem-solving skills
- Self-motivated, adaptable, and eager to work in a fast-evolving industry
- A collaborative mindset and a genuine desire to help farmers succeed

**Why Gallagher?**
- Be part of a once-in-a-generation transformation in grazing and farm management
- Join a future-focused team with a supportive, high-trust, and flexible work culture
- Free on-site parking + subsidised café
- Comprehensive benefits including Life & Disability Insurance, Boost App membership, and Gallagher product discounts
- Plenty of fun and connection—team lunches, guest speakers, social events
- Access to global career development opportunities within #TeamGallagher
- Want a sneak peek into our world?_ Check out our story here: Introducing: eShepherd Virtual Fencing & Herding - YouTube