Customer Service Representative

2 days ago

Hamilton, Waikato, New Zealand service foods Full time

Service Foods Waikato is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.

  • Location: Te Rapa, Hamilton
  • Hours: Up to 30 hours/week (Monday to Friday, 8:00 AM – 4:00 PM, any 3 days/week)
  • Start Date: Immediate
  • Employment Type: Permanent, Part-Time

About the Role:

In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to maintain accurate records and support seamless operations across departments.

Key Responsibilities

  • Deliver exceptional customer service through prompt and accurate order processing and communication
  • Build and maintain strong customer relationships while supporting sales and data accuracy
  • Handle customer inquiries via phone, email, fax, and online channels
  • Enter and manage customer orders in Sage (ERP) and update records in Salesforce (CRM)
  • Monitor and manage customer backorders to ensure timely delivery
  • Identify and pursue sales opportunities to support revenue growth
  • Follow up on customer queries, complaints, and requests, coordinating with internal teams for resolution

About You

You are a proactive and resilient individual with a strong background in customer service. You thrive in fast-paced environments and are committed to delivering outstanding service.

Key Attributes:

  • Professional phone manner and strong communication skills
  • Experience in customer support, call centre, or similar roles
  • High attention to detail and strong data entry skills
  • Excellent time management and decision-making abilities
  • Proficiency in Microsoft Office (essential); experience with Salesforce and ERP systems (advantageous)
  • Strong interpersonal skills with an empathetic and adaptable approach
  • Reliable transport to and from work
  • Knowledge of the food services or warehouse industry is a plus
  • Year 13 or equivalent qualification required

What to Expect

At Service Foods, we foster a positive and dynamic work environment. We are guided by our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These principles drive our commitment to excellence and team success.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Apply Now

If you thrive in a high-energy environment and are passionate about delivering exceptional customer service, we'd love to hear from you.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: Shortlisted candidates will undergo employment reference checks, Ministry of Justice and ACC verifications, and drug and alcohol testing by an accredited provider.

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