Customer & Sales Representatives

Reference #
- 31409
- Posted on
- 18 Jul 2025
- Closes on
- 25 Jul 2025 11:55
- Location(s)
- Hamilton Office
- Expertise
- Contact Centre, Customer Service, Sales
- Job level(s)
- Entry, Graduate, Experienced
- Work type(s)
- Permanent full-time

**About us**

Genesis Energy, one of New Zealand's largest energy generator and retailers, is on a mission to power a sustainable and thriving Aotearoa. We have a unique role to play in New Zealand's transition to an electric lifestyle and achieving New Zealand's Net Zero 2050 goals.

By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company and for Aotearoa.

**About the role**

We're on the lookout for energetic, customer-focused Customer & Sales Representatives to join our dynamic Home team, based in our modern Hamilton Central office.

In this varied role, you'll be the first point of contact for Genesis customers—providing exceptional service while also driving new customer acquisition through both inbound and outbound channels. You'll be part of a collaborative team that's passionate about delivering a seamless customer experience and achieving meaningful sales outcomes. Paid training kicks off on September 1st. Once you are established and performing in your role, hybrid working arrangements can be discussed.

Some of the key responsibilities are:

- Providing end-to-end customer support, with a focus on first-call resolution
- Acquiring new residential customers via inbound and outbound contact channels
- Following up on leads and converting opportunities into sales
- Meeting and exceeding individual sales and service KPIs
- Accurately managing customer information and sales outcomes across multiple systems
- Handling a variety of energy service-related enquiries with confidence and care
- Collaborating with internal teams to ensure a consistent and high-quality customer journey
- Engaging with Genesis Safety & Wellness practices to support a safe and healthy workplace

**About you**

You're confident, adaptable, and thrive in a fast-paced environment. You love helping people, solving problems, and are motivated by achieving results—whether that's through service excellence or closing a sale.

You'll also bring:

- 2+ years of experience in a contact centre or customer-facing role (sales or service)
- A proven track record of hitting performance targets
- Strong communication and interpersonal skills
- Computer literacy and the ability to learn new systems quickly
- Resilience, adaptability, and a proactive mindset
- A structured and organised approach to work
- NCEA Level 2 or equivalent qualification

We provide comprehensive training and on-the-job support to help you succeed. If you're passionate about customer experience and want to grow your career in an inclusive and supportive team, we'd love to hear from you

**About our benefits**

At Genesis, we value your wellbeing and your contribution to our team. That's why we offer you great employee benefits for you and your family. Some of our benefits include:

- A great starting salary of $60,300 and we'll match up to a 4% KiwiSaver contribution.
- Health insurance, trauma and life insurance for you, and best doctors online service for you and your family.
- Electricity and gas discounts and an extra 20 power shout hours per year if you choose us as your provider.
- Career development opportunities and a supportive learning culture.

We value diversity and inclusion, and we believe that equity, gender and wellness are essential for our success. We are a market leader that empowers our people to make a positive difference for our customers, our communities and our environment.

If you want to help shape the future of New Zealand's energy sector,