Housing Navigator

2 days ago

Henderson, New Zealand Te Whānau o Waipareira Full time

**About the Role**

Are you an experienced housing professional who’s ready to do more than manage tenancies? Join **Te Whānau o Waipareira** and help whānau move from crisis to stability through practical housing support, advocacy, and wrap-around care.

We’re looking for a confident and compassionate **Housing Navigator** who understands the real-world pressures whānau face - arrears, evictions, transitional housing, emergency accommodation, system overload.

As Housing Kaiārahi, you’ll walk with whānau to resolve these challenges, stabilise their living situations, and strengthen long-term housing outcomes. You’ll build whānau-led housing plans, broker services, and work in step with other providers.

This is frontline work with a kaupapa Māori approach. No two days are the same, and your mahi will leave a legacy.

**What You’ll Be Doing**
- Lead housing support plans for whānau facing tenancy risk or housing instability
- Connect whānau with housing providers, emergency housing, and legal support
- Navigate WINZ, Kainga Ora, and community housing systems with whānau
- Build relationships with landlords, caseworkers, and community services
- Help deliver the Sustaining Tenancies programme and reduce homelessness
- Report on outcomes, risks, and progress using our whānau-centred systems

**What You’ll Bring**
- 2+ years in housing, tenancy, homelessness services or social housing
- Knowledge of the residential tenancy system, housing policy or Kāinga Ora
- Strong case management, advocacy and service navigation skills
- Experience working with Māori communities or kaupapa Māori organisations
- Relevant qualification in housing, social work, or similar (preferred)
- Full, clean NZ driver’s licence is required

**Why Waipareira?**

At Te Whānau o Waipareira, you’ll work in a values-driven team that walks the talk. We’re grounded in Te Ao Māori and committed to creating change that lasts. Here’s what we offer:

- A tight-knit housing team with skilled, experienced kaimahi
- Professional development and upskilling in the whānau ora space
- Central Henderson location, close to public transport and amenities
- A chance to work with purpose and pride, every single day

**Applicants must have NZ residency or a valid work visa.

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