Customer Service Representative

1 week ago

Auckland City, New Zealand Waste Management Full time

**Company Description** About Us**:
Unlock Your Potential with WM New Zealand

At WM New Zealand, we're on the lookout for passionate individuals to join our team and shape the future of waste management. Whether you're a seasoned professional or a recent graduate, we believe in fostering a diverse and inclusive work environment where everyone can contribute their unique skills and ideas.

**Who are we?**

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.
**Job Description** About the Role**

Are you ready to take on a dynamic role in an essential service industry? As a Customer Service Representative, you will be the friendly voice our customers turn to for answers, solutions, and support. You’ll work in our state-of-the-art Head Office in East Tamaki, providing top-tier service to both internal and external customers.

You don’t need prior contact centre experience to excel in this role—we value your passion for customer service, and we’ll provide all the training you need to succeed. With a dedicated Trainer and supportive Team Supervisors by your side, you’ll be well-prepared to handle any challenge.

**Key Responsibilities**:

- Serve as the first point of contact for customer inquiries and issues.
- Provide accurate information and solutions in a timely manner.
- Work collaboratively with team members to enhance customer satisfaction.
- Maintain detailed and accurate records of customer interactions.
- Strive to meet and exceed customer expectations and performance goals.

**Qualifications**
- Proven customer service experience, with a passion for helping people.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and decision-making confidence.
- Self-motivated with keen attention to detail and excellent time management skills.
- Ability to work effectively both independently and as part of a team.
- A positive, professional attitude and a genuine commitment to delivering quality service.

**Additional Information** What’s in it for you.**
- Enjoy a role that keeps you on your toes, offering constant challenges with a competitive salary.
- Become part of a close-knit team that values collaboration, recognition, and continuous improvement
- WM New Zealand offers proven opportunities for career advancement.

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.

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