Service Delivery Coordinator

1 day ago


Hamilton, New Zealand NZ Post Full time

**Service Delivery Coordinator | Full time - Permanent | Hamilton**
- $29.30 per hour paid fortnightly
- Monday - Friday 07:00-15:30
- Permanent Full-Time

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers both physically and digitally.

We work hard as a team, where getting to know your colleagues and having fun on the way is all part of the role. As a **Service Delivery Coordinator**, you are critical in engaging our workforce in the processing/delivery of our customer's mail and parcels in a timely and efficient way. **You will be based at our Waikato Operations Centre.**

**Hours**:
Monday to Friday: 07:00 to 15:30

**About this role**:

- Daily interaction with delivery agents, courier drivers, Rural delivery drivers, customer service team and warehouse staff
- Monitor and improve productivity within the contracted delivery team
- Assist with customer queries
- Be involved with the team in decision making, outlining challenges and asking for solutions
- Undertake vital administration tasks
- If you have exceptional leadership capabilities and are looking for a step up in your career we would love to hear from you. You will support the Service Delivery Manager to motivate, lead and coach the contracted delivery fleet
- Have intermediate level computer skills
- Experience in fleet management or logistics highly sort after but not essential as long as it's relatable
- Proven ability to work under-pressure, can make solid decisions without direction or resources
- Enjoy responsibility, strong problem solver, back yourself and not afraid to have tough conversations
- You rise to a challenge, welcome and embrace change and can work with ambiguity

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you
- Stronger together
- Deliver the best.



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