Is Service Desk Coordinator

6 days ago

Hamilton, New Zealand Gallagher Group Full time

**Service Desk Coordinator - Information Services**

**The Company**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 130 countries, we provide our employees unrivalled globally focused career pathways.

Our culture is entrepreneurial in spirit, complex, challenging and ever changing. We have a strong focus on keeping up to date with technology and industry trends through mentoring, regular knowledge sharing seminars, conferences, and by working alongside customers who encourage us to push the boundaries every day.

**The Opportunity**

Our Service Desk team is looking for an exceptional Service Desk Coordinator to keep things moving for the IS team and the wider organisation. The team is instrumental in providing world class technical support and an experienced, organised Service Desk Coordinator can take them a step further.

**Some of the key tasks that you will be responsible for are**:
The role is fast-paced, and you will be at the forefront of every request and query that comes through. Every request comes with a sense of urgency; your responses will have to be timely and prompt, be it diversion, escalation or incident logging. You will have prior experience of working in a similar role, where your time management and organisational skills have been put to test.

Every day will bring a new challenge, juggling multiple tasks whilst maintaining a cool demeanour. You will be part of a fabulous team who have lots of fun together and work cohesively to deliver to a high standard. Additionally, having supply chain procurement and delivery process knowledge will be advantageous. It's never ‘all work and no play. The team is the hub of diversity, and you will make a wonderful addition to the team.

**What we offer**

You’ll be joining a responsive future focused team with a supportive, flexible and family friendly work culture. It’s the culture at Gallagher that results in 94% of our people saying they are proud to work here.
- Competitive salary and group profit share scheme
- Free on-site parking and subsidised café
- Hybrid / flexible working hours
- Access to our community giving programme, enabling you to do some volunteer work, ask Gallagher to donate to an organisation you’re involved in, or take part in a corporate challenge

Gallagher is an award-winning company and ranked No 5 on the TIN200 last year. It is a top privately owned technology exporter and is a truly superb company to work for. If you desire a career rather than a job, then we'd like to hear from you.

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