Customer Service Supervisor

4 days ago

Auckland City, New Zealand CMACGM Full time

Jump Aboard for #betterways

CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.

**About the Role**:
We are excited to bring on board a permanent, full time, Customer Service Supervisor to become part of our team in Auckland, New Zealand.

Reporting to the Customer Service Manager, this role is responsible to co-ordinate the smooth and efficient operation of the Customer Service Team to ensure that CMA-CGM customers are provided with excellent customer service.

**Key responsibilities of the role will include**:
Head of the Customer Care team

Oversee the preparation and issuing of shipping documentation, Bill of Lading, Waybills, import notifications and Freight Invoices in an accurate and timely manner.

Liaise with all internal divisions for New Zealand and throughout the CMA-CGM / ANL network as necessary to ensure efficient service is provided and rectify any problems referred by clients.

Oversee all Agency CS functions to CMA-CGM / ANL customers and cargo to ensure high standards are maintained and business retained.

Investigate and find solutions to issues relating to systems or external procedures/requirements while maintaining a strong customer focus.

Be accessible to all customers and internal contacts. Assist and find solutions to anything that may arise.

Ensure customers are aware of the Groups Value Added Service such as Insurance and E-commerce options.

**To be successful in this role, you will need**:
Degree in Supply Chain / Logistics / International Business / Management or a related field / Tertiary qualification in Supply chain/ Logistics/International Business

Strong administration skills

Excellent computer skills

More than 5 years' experience in a Customer Service role

Please note that remote working in overseas and alternate locations will not be considered.

**Culture & Benefits**:
Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network.

**In addition, CMA CGM offers a number of perks including**:
Study leave and study reimbursement

Flexible working options

Life Insurance benefits along with subsidized Health insurance

Opportunity to participate in volunteer initiatives

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

Come and find your better way with us...

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