Customer Service Supervisor

**Job no**: 498312
**Work type**: Permanent Full Time
**Location**: Auckland
**Categories**: Customer Service

**Your opportunity**

Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

As the **Customer Services Supervisor** at **Westfield Manukau**, you will lead by example and instill best practices within your team. You will provide a high level of personalised and professional service and offer all Westfield customers solutions around their retail and shopping needs.

This is a full-time permanent role.

**Day-to-day you will be responsible for**:

- Proactively engaging with customers to deliver exceptional service
- Leading and motivating our Customer Service team by spending time on the desk, interacting with our customers and leading by example
- Overseeing the training and development of your team
- Managing rosters, payroll and gift card sales
- Directing communication between Customer Services and Retailers
- Promoting Westfield products and services across all facets of the business.

**What sets**you** apart**

You will be someone who lives and breathes customer service - a passionate, innovative, customer obsessed individual who enjoys working in a high performing culture. You will also possess the following;
- Experience in customer-facing roles such as hotel, retail, or guest services
- Next level people skills with the ability to influence and engage at all levels
- Proven people leadership skills with the motivation and drive to develop and inspire your team and those around you
- Be able to recognise and utilise individual team talent to the best of their ability
- Strong problem-solving skills and the ability to work both independently and as part of a team
- Availability to work flexibly across a 7-day roster, including weekends and public holidays (duty management shifts will be required)
- A passion for helping your team to deliver the best possible guest experience.

**About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, and free parking at your local Westfield destination.

**Applications close**: Monday 19 May 2025 (unless filled prior).

**Advertised**: 07 May 2025 New Zealand Standard Time
**Applications close**: 19 May 2025 New Zealand Standard Time

Whatsapp

Facebook

LinkedIn

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _