Customer Support Representative

2 days ago

Auckland CBD, New Zealand 11TH AVENUE BY FRANK'S LIMITED Full time

11th Avenue by Frank's Limited is a dynamic and innovative company dedicated to providing exceptional quality and customer service to our clients. As we continue to grow, we are seeking a dedicated and enthusiastic individual to join our team as a Customer Support Representative.

Position Type: Part-Time

**Job Description**:
**Responsibilities**:
Provide information about products/services, pricing, and availability.

Assist customers with placing orders, processing returns, and resolving issues.

Collaborate with other team members to ensure seamless customer experiences.

Maintain accurate records of customer interactions and transactions.

Identify and escalate priority issues to the appropriate department.

Contribute to ongoing improvements in customer support processes and procedures.

**Requirements**:
Previous experience in customer service or a related field is preferred.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency in Microsoft Office Suite and CRM software.

Flexibility to work evenings and weekends as needed.

**Benefits**:
Competitive hourly wage commensurate with experience.

Opportunities for professional development and advancement.

Friendly and supportive work environment.

Flexible scheduling to accommodate work-life balance.

**Job Type**: Part-time

**Salary**: From $219.00 per day

Expected hours: 35 per week

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

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