Customer Support Representative

2 days ago

North Shore City Auckland, New Zealand Auckland Council Full time

**24 hours, located at our fantastic Birkenhead Pool & Leisure**:

- **Join a great team dedicated to making a positive contribution within the local community**:

- **Fantastic benefits, including free use of the facility**

**He angitūtanga: The opportunity**

You will be joining our team in Birkenhead Pool & Leisure whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same

Our centres are open 7 days a week so flexibility will be key, with early morning shifts from 5:00 am and late shifts up to 10:00 pm.

**He kōrero mōu: About you**

You will have proven administration and communication skills, as well as an ability to use your initiative to resolve problems and satisfy your customer needs. Your outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.

**Ngā āhuatanga kei a mātou: What we offer**

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Instructor or Recreation Assistant the opportunity is there As a Team member you can also pick up extra shifts if you are hired into a part time position, both in the centre you were first hired to work in, or others.

You’ll have access to a range of fantastic Auckland Council benefits & partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities.
- Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment._
- _This position is deemed a safety sensitive position and will require pre-employment drug testing._

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