Customer Service and Sales Support

1 week ago

Hamilton, New Zealand Gallagher Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

We’re painting the future of what’s possible. Come join us.

**The Opportunity**

We’re looking for a motivated Customer Service and Sales Support professional to join our Security team. In this role, you’ll provide world-class support to our Channel Partners and internal Sales teams across New Zealand and Australia.

You’ll be the first point of contact for enquiries, order processing, and day-to-day support - keeping things moving smoothly, accurately, and with a strong customer focus. Whether you’re answering calls, preparing documentation, managing CRM updates, or helping resolve issues, you’ll play a key part in delivering a seamless experience for our partners.

If you enjoy balancing detail, service, and teamwork, this is a role where you can make a meaningful impact.

What you’ll be doing:

- Manage order entry, quoting, credits/debits, and third-party order processing
- Prepare export and shipping documentation when required
- Track and trace consignments and raise transport claims
- Maintain accurate customer information and interactions in SAP C4C
- Support Sales teams with operational tasks and updates
- Build strong relationships with channel partners and internal teams
- Participate in ongoing training to keep up with product changes and new releases
- Contribute to continuous improvement initiatives and positive team culture
- Provide cover for team members as needed and support broader team objectives

**The Fit**

You’re someone who thrives in a busy support environment and genuinely enjoys helping people. You can juggle competing priorities while staying calm, organised, and accurate. You communicate clearly, solve problems proactively, and pick up new systems quickly.

Most importantly, you bring a friendly, customer-centred approach and enjoy being part of a collaborative team.

You’ll bring:

- Experience in customer service or sales support (around 2 years)
- Strong communication skills - written and verbal
- High attention to detail and accuracy
- Ability to work under pressure and manage deadlines
- A proactive, team-focused attitude
- Experience with SAP ERP or CRM is an advantage
- Familiarity with freight/logistics processes is beneficial

**Why Gallagher?**

We’re proud of the culture we’ve built - one that values flexibility, trust, and continuous improvement. You’ll be joining a supportive team where you can build strong relationships, grow your capability, and be part of a global company making a real impact.

We also offer:

- Competitive Salary and annual bonuses
- Enjoy the benefits of an office-based role with the freedom to work from home on occasion and flexible hours that work around your life
- Free parking, a subsidised on-site café, and great eateries nearby
- Life and Disability Insurance and KiwiSaver on top
- Staff discounts through the Boost App
- A vibrant culture with team events, learning sessions and great coffee

If you’re looking for a role where you can support customers, build your skills, and be part of a global Kiwi success story, we’d love to hear from you.

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