Customer Service Ambassador

2 days ago

Waitomo, New Zealand Tourism Holdings Ltd Full time

Nau mai, haere mai ki Waitomo
Join Our Team as an Ambassador Representative at the Waitomo Glowworm Caves
Are you passionate about delivering exceptional customer experiences? Do you love sharing the beauty and magic of your local area with visitors from around the world? If so, we’d love to hear from you
About Us - Discover Waitomo
Discover Waitomo is home to the iconic Waitomo Glowworm Caves, a must-see destination for travellers.
**Here’s what sets us apart**:

- Manaakitanga, Kaitiakitanga, and Whanaungatanga: Our core values guide everything we do, showing our care for people and the environment.
- An award-winning Visitor Centre: Our restaurant team serves delicious food and beverages in a space that delights and inspires.
- A supportive, multicultural work environment: You'll be surrounded by positive and passionate people who love what they do.
- Part of Tourism Holdings Limited (thl): NZ’s premium tourism company, operating legendary brands like The Legendary Black Water Rafting Company and Waitomo Homestead.

The Role
As an Ambassador Representative, you’ll play a vital role in making every visitor feel welcome, informed, and inspired. Your mission includes:
Delivering outstanding hospitality (manaakitanga) and exceeding customer expectations.
Sharing your expert knowledge of our products, services, and the local area to create unforgettable experiences.
Assisting visitors with queries, ensuring their safety, and providing helpful local information.
Supporting the Customer Service team to meet performance goals, with a focus on health and safety.
Playing an active role in ensuring the health and safety of our manuhiri (visitors), including guiding traffic to ensure safe parking and flow.
What We’re Looking For
**We’re seeking someone who**:
Is passionate about showcasing the hidden gems of the Waitomo area.
Brings strong customer service skills and thrives on delivering memorable experiences.
Has a positive, outgoing personality and excellent communication skills.
Is detail-oriented, professional, and able to manage time effectively.
Works well under pressure in a fast-paced environment.
What You’ll Need
- At least 1 year of experience in customer service (tourism experience is a bonus).
- Flexibility to work on a 7-day rotating roster.
- A strong work ethic, resilience, and the ability to work unsupervised.
- A genuine commitment to health and safety practices.

What We Offer
- A chance to work in an inspiring environment surrounded by passionate people.
- The opportunity to represent a trusted brand and help visitors create magical memories.
- Training to ensure you’re confident and knowledgeable about all our products and services.

Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.

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