Customer Service

1 day ago

Hamilton, New Zealand Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports across the world, we provide our employees unrivalled globally focused career pathways.

**The Opportunity**

In this newly created role, you’ll play a crucial part in the overall success of the Animal Management team by providing exceptional customer service and administrative support to our Customer Service and Product Support teams. This is a role with a lot of variety, and one you can really make your own. On a day-to-day basis you’ll be:

- Providing administration support to the Customer Service and Product Support teams.
- Interacting with customers by way of sales and service opportunities.
- Providing accurate information about products or services.
- Processing customer orders, repairs, returns and warranties. (some heavy lifting involved)
- Troubleshooting and resolving customer issues.

**The Fit**

You might be an experienced administrator who is also passionate about providing exceptional customer service, or you could come from a customer service background and arelooking for your next challenge. Either way, you’ll be committed to delivering high standards of customer service and will have the ability to work well with a range of different stakeholders. To succeed in this roleyou’ll also need:

- 2+ years in a customer service or administration role.
- Strong administration and computer skills, with experience in MS Office Suite (SAP & CRM experience highly desirable).
- The ability to work under pressure to strict deadlines and prioritise in a timely manner.
- Strong written and verbal communication skills.
- Exceptional attention to detail and accuracy, with great organizational andproblem-solving skills.
- A willingness to work in a team environment, with a “can do” attitude.
- A friendly and outgoing attitude with internal and external customers.
- Adaptability and willingness to learn about new products and industry trends.

**Why Gallagher?**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees.We also offer:

- Competitive salary + bonus opportunities
- Free parking, subsidised on-site café and great eateries nearby.
- Retirement plan contribution up to 5% (on top).
- Life & Disability Insurance.
- Boost App membership; Gallagher staff discounts at a variety of NZ stores.
- Plenty of fun along the way; team building events, inspiring guest speakers, and team lunches.

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