Customer Support Specialist

2 weeks ago

Auckland City, New Zealand IDEXX Full time

Woof Woof That’s hello from ezyVet Are you looking for a new opportunity that will excite and challenge you everyday? Well we’ve got a role that we think will get your tail wagging”

This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet customer base. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimise their clinics business.

We're looking for driven individuals who have a problem solving mindset and have a knack for helping others. No two days are the same We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.

But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX’s Veterinary offerings.
Pets and tech, it’s a winning combo

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

**A bit more about the role, you will**:
Efficiently problem solve and manage tickets until resolution

Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers

Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help

You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.

So what are we looking for?

Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world

Passion, empathy and resilience

Can-do attitude and willingness to be in the driver’s seat of your career

A passion for the tech or the veterinary industry

Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general

Ability to form part of our Support roster that will include weekends every 4-5 weeks

Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance - We do our best to roster based on preference however having flexibility would be preferable

A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
More importantly, what you can expect from us?

Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way (Good banter is a must As well as a like of dogs, we have a few dogs on our team too)

The latest technology including a laptop that is yours to use freely

Open style office space with plenty of room for you to grow

Catered lunches on Tuesday plus food truck Fridays

Free onsite gym

Career pathways that will take you places if you are willing and able

Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

ezyVet powered by IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

ezyVet powered by IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender iden

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