Customer Support Specialist

Job Category: Customer Support

Location: Auckland, Auckland

Req. ID: 240195

Job Type: Full-time

Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.

1. Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers.
2. Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively.
3. Educate customers on how to self-serve, including directing them to the self-help website and self-scheduling appointments with the local service team.
4. Accurately record issues and data into CRM / Vehicle Support System.
5. Provide an exceptional experience to our customers on a daily basis.

1. Minimum 2 years of relevant work experience.
2. Strong attention to detail and exceptional written and verbal communication skills are required.
3. Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions.
4. Ability to manage multiple concurrent priorities in a very fast-paced and high-pressure environment.
5. Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with.
6. An interest in technology, particularly Tesla products and agility at learning new products and features.
7. A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion, and a desire to break new ground in a constantly shifting technology and market landscape.
8. Evidence of exceptional ability and a passion for accelerating the world's transition to sustainable energy.

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

• Employee Stock Purchase Plan (ESPP)
• Parental leave (no minimum employment period)
• Primary carers – 18 weeks at full pay or 36 weeks half pay
• Secondary carers – 6 weeks full pay
• Employee Vehicle Loan Program
• Novated Leasing (AU only)
• Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them.
• Bike to work – $10 per day if you cycle to work.
• Birthday Leave & Volunteer Leave.

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla's discretion with no prior notice.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.