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Customer Support Specialist

2 weeks ago


Auckland, Auckland, New Zealand VendorPanel: a Unimarket company Full time

At VendorPanel: a Unimarket company, we are seeking an exceptional Customer Support Specialist to join our team. As a key member of our Global Operations Support team, you will play a vital role in delivering top-notch customer support and ensuring the highest level of satisfaction for our clients.

Job Description:
  • Become a subject matter expert on our Unimarket & VendorPanel platforms and their day-to-day usage.
  • Respond to and resolve support requests reported by customers and suppliers in a clear and concise manner within the defined service level agreement.
  • Provide best-in-class assistance to customers and suppliers while maintaining a high-achieving customer satisfaction rating and operations KPIs.

We offer a dynamic work environment where you can grow your skills and advance your career with us. Our employees are passionate about making a difference, striving for excellence, and embracing diversity and inclusion.