Digital Automation Lead

**Professional Learning International**

**Digital Automation Lead**:
**Wellington, South Wairarapa, Greytown**

$60,000 - $80,000 Annual Fixed-term, 2 years with a completion bonus.

Permanent Full time (30+ hours)
- **Mission-Driven Impact - Join a globally respected company transforming professional learning.**:

- **Diverse, Dynamic Role - manage automation systems, troubleshoot issues, and collaborate across teams**:

- **Flexible, Collaborative Environment - Be part of a small, values-led team with a great culture.**

**JOB TITLE**: Digital Automation Lead
**REPORTS TO**: CEO and COO
**TERM**: Fixed-term, 2 years with a completion bonus

***

This role is critical to ensuring seamless course execution, effective marketing performance, and the efficient operation of all business systems. In addition to technical strategy and implementation, the role involves providing customer and internal support to troubleshoot user issues and maintain a high-quality experience for all stakeholders.

Working closely with our marketing and fulfilment teams, as well as our virtual assistant, this role ensures that all systems function optimally while identifying opportunities for continuous improvement.

**CORE RESPONSIBILITIES**
- Create automation workflows and segmentation strategies using tags, conditions, and behavioral triggers
- Monitor campaign performance and produce regular analytics reports to inform strategy
- Conduct audits of the tech stack and recommend scalable tools that support business growth
- Troubleshoot user-facing issues across CRM, LMS, and integrated platforms; escalate where necessary and resolve efficiently
- Support internal teams with training, onboarding, and ongoing use of CRM, LMS, and marketing tools
- Create and maintain SOPs, checklists, and documentation to ensure consistency and team knowledge retention
- Perform quality assurance checks on all campaigns, automations, and launches
- Use project management tools to track initiatives and ensure timely execution
- Collaborate to implement client-facing initiatives

**ADDITIONAL DUTIES**
- Respond to support requests from internal teams and customers with timely, helpful solutions
- Monitor recurring issues and proactively address root causes to enhance user experience
- Provide support as requested by leadership

**REQUIRED QUALIFICATIONS & EXPERIENCE**
- ** Education**: Bachelor’s degree
- ** Experience**: Preferred background in digital marketing, marketing automation, or CRM management
- Strong proficiency with Microsoft Office Suite, Google Workspace, and Apple platforms

**KEY SKILLS & COMPETENCIES**
- ** Customer Support & Troubleshooting**: Empathetic and efficient in resolving user issues
- ** Tech-Savvy**: Strong understanding of automation logic, tagging, and system integrations
- ** Communication**: Able to adjust messaging to suit customers, internal users, and tech providers
- ** Attention to Detail**: High accuracy in campaign setup, Quality Assurance, and system testing
- ** Organised**: Manages multiple systems and timelines concurrently
- ** Problem-Solving**: Able to quickly diagnose and resolve system-based or user-based issues
- ** Team-Oriented**: Works collaboratively and reliably across teams
- ** Process-Driven**: Strong documentation habits and ability to establish repeatable systems

**PERSONAL ATTRIBUTES**
- Professional, confident, and approachable presence
- Positive and proactive attitude toward change
- Eagerness to learn and stay current with tools and best practices
- Adaptable and resilient in a fast-paced, evolving environment
- Patient and empathetic when supporting users at all levels

**NOTES**

This job description outlines the core responsibilities and expectations of the role. Duties may evolve as the company grows and systems develop. Flexibility and a solution-focused mindset are essential.

**Reference Number**: 1004

**Profession / Role**:

- Information & Communication Technology / Other

**Employer**: Professional Learning International

**Date Posted**: 11th Apr, 2025

**Date Expires**: 11th May, 2025