Practice Manager

3 days ago


New Zealand Pioneer Education & Immigration Services Group Ltd Full time

**Core responsibilities**
- Stipulating policies and administrative documents
- Designing and implementing the management system that ensures the licensed immigration advisers compliance with the IAAs code of conduct and Immigration Advisers Licensing Act 2007
- Operating training programmes
- monitoring the service and compliance standards
- Coordinating the inter-departmental cooperations
- Formulating measurable standards and standardising service procedures
- Recording and managing client profiles
- Investigating and solving customers problems
- Setting priorities and monitoring work process
- Optimising the settings in the CRM system
- Planning and allocating the physical and human resources in the interest of optimal productivity
- Liaising with staff members to ensure client expectations are met and complaints are responded to in a professional and agreeable manner
- Developing feedback or complaints procedures for customers to use
- maintain LIA related complaint procedures and keep updates with company LIAs
- develop complaints procedures for education services and other departments
- Conducting staff induction, training, supervision and performance appraisals, ensuring seamless teamwork and full compliance with the Immigration Act 2009 and Immigration Advisers Licensing Act 2007
- Ensuring office equipment and supplies are maintained and allocated appropriately
- Ensuring compliance with occupational health and safety regulations
- Liaising with Educational providers partners to coordinate practice procedure and to facilitate resolution of problems of enroll requirements
- Representing Pioneer to attend meetings or seminars to gain feedbacks from industrial partners, regarding the services standards from B2B perspective


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