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Facilities Manager

3 weeks ago

Auckland City, New Zealand Scentre Group Full time

**Job no**: 497594

**Work type**: Permanent Full Time

**Location**: Auckland

**Categories**: Facilities Management

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be part of a company that is transforming the digital and physical retail space.

Our Purpose is creating extraordinary places, connecting and enriching communities. Our Plan is to create the places more people choose to come, more often for longer. Our Ambition is to grow by becoming essential to people and communities and the businesses that interact with them.

As part of the National Facilities Management team, you will support our Asset Teams in delivering extraordinary experiences every day. You will be responsible for the integrated management and maintenance of the infrastructure in each of our assets, ensuring life safety, regulatory compliance, operational efficiency, and innovation; enabling each asset to achieve its full potential.

**Your opportunity**

We have a fantastic opportunity for a service professional to join **Westfield Manukau** on a full-time permanent basis.

Reporting into the Centre Manager, the Facilities Manager plays an integral role in ensuring that services are maintained and continually improved for an optimum service delivery to our customers.

**Your role and responsibilities will include, but not limited to**:

- Lead initiatives that support our strategy to operate as a responsible, sustainable business,
- Deliver day-to-day best in class facilities’ services in line with needs of Centre team to deliver excellence in customer experience.
- Analyse data for opportunities to further improve the asset’s environmental performance to meet targets, without detriment to the customer experience.
- Provide education and coaching to the facilities team, creating a supportive environment where they can thrive and deliver best in class facilities’ services.
- Develop a detailed asset life cycle plan for the centre, communicating facilities’ priorities and capital requirements.
- Ensure all asset team members and service providers deliver operating practices that adhere to all relevant statutory requirements, Codes, standards, and authority requirements.
- Manage contractor deliverables through effective partner relationships.
- Provide immediate response to all emergency, evacuation, or other incidents within the centre, ensuring that all facts are accurate and escalated in a timely manner, following the agreed incident management processes.
- Direct all asset maintenance, repair, and capital works, with stakeholder input to ensure the best practicable, cost-effective solution.
- Maintain high levels of superior customer service and develop key tenant stakeholder engagement.
- Adhere to continuous Workplace Health and Safety cultural improvement by championing the culture of “people protecting people”.

As a part of our asset team, you’ll also have Duty Management responsibilities from time to time, where you’ll be required to work a weekend shift (on a roster), which will be balanced with a day off in lieu.

**What will set you apart from the rest?**
- Trade-based qualifications are preferred but not essential or transferable skills with a willingness to learn.
- Experience within a retail property facilities management or similar customer-centric environment.
- Commercial acumen and demonstrated experience balancing financial needs with technical outcomes.
- Demonstrated skill in coordinating technical and operational stakeholders, as well as able to provide clarity of instructions as needed.
- Advanced communications skills for dealing with contractors and retailers within centre and internally within the Customer Experience team.
- Well-developed systems and processes skills and strong administration skills. You must be self-motivated and able to prioritise tasks.
- Excellent customer service and service delivery skills.
- IT literate and able to use current business and building management systems and software - Maintenance Connect, MS Office Suite.
- Risk & Security - exposure to the importance of the health and safety to identify risk in centre to customers and property.

**What sets us apart from the rest?**
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it
- A strong and collaborative culture
- Competitive benefits including 18 weeks parental leave, an extra 5 days ‘Life Leave’, volunteer days to work with our charity partners, health and wellbeing discounts and the ability to purchase extra annual leave.

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to