Client Service Manager

2 days ago

Auckland City, New Zealand The Clean Albany Full time

**The Clean Albany 2022 Limited** provides quality cleaning services, offering cleaning and a complete range of vehicle care solutions. We are seeking a motivated and reliable **Client Service Manager** to join our team in the **Auckland region**. This role is responsible for managing client relationships, coordinating daily operations, and ensuring all vehicle cleaning services are delivered efficiently and to the highest professional standard.

**Key Responsibilities**:

- Build and maintain strong relationships with business and individual clients through regular communication and support.
- Understand client needs and ensure cleaning and detailing services meet agreed standards and timeframes.
- Act as the main point of contact for commercial clients across multiple sites.
- Supervise service delivery to maintain quality, efficiency, and customer satisfaction.
- Coordinate daily cleaning schedules and allocate tasks to ensure smooth, consistent operations.
- Work closely with supervisors and staff to ensure the timely completion of all jobs.
- Ensure all operations comply with company policies, health and safety procedures, and cleanliness standards.
- Assist with the training and onboarding of new staff to support consistent service delivery.
- Monitor staff performance and encourage team development through regular feedback and guidance.
- Manage staff rosters to maintain adequate coverage during busy periods.
- Conduct regular quality checks and implement improvements when necessary.
- Maintain accurate records of client communications, service outcomes, and incident reports.
- Prepare service performance reports and assist management in identifying areas for improvement.

**Other Important requirements**:

- A minimum of two years of relevant work experience, or a Bachelor’s degree in Business/Arts/Management/Hospitality.
- Strong organisational and time management skills, with the ability to manage multiple priorities effectively.
- High attention to detail and accuracy in all aspects of work.
- Willingness to travel locally to meet clients and supervise service operations when required.
- Availability to work on weekends as needed.
- Self-motivated, reliable, and committed to maintaining high service standards.
- Proactive, hardworking, and adaptable in a fast-paced work environment.

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