Client Service Executive

2 weeks ago

Auckland City, New Zealand NielsenIQ Full time

Company Description

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description**
Responsibilities**

This role will assist in executing against specific client support related activities including
- Executing report maintenance, business issue analysis and solution integration
- Provide basic training to clients on NielsenIQ tools and solutions
- Trouble-shoot and resolve client inquiries related to databases, software, coding and other key aspects that impact client deliverables
- Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded

Our Focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
**Key role requirements**:
**Essential**
- Good technology skills - intermediate to advanced level
- Effective communication skills, both verbal and written
- Excellent administrative and organizational skills
- Good business acumen and a pro-active approach to problem solving.
- Confident and enthusiastic person who can manage a varied and unpredictable workload with minimum supervision.
- Excellent relationship management skills
- Ability to work under pressure and to ask for support when required.
- Be able to work in a collaborative way, sharing learnings and best practices

Qualifications**
Education & Experience Requirements**:

- University degree or equivalent experience
- Strong analytical mind and excellent numerical skills
- Ideally 1-2 years' experience in Client /Customer Service and/or Marketing Research/Data related roles

Additional Information
**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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